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NEOGOV · 1 day ago

Administrative Assistant / 61012888

Dorchester County, SC

Full-time

Onsite

Mid Level

$37K/yr - $48K/yr

4+ years exp

NEOGOV is seeking an Administrative Assistant for the South Carolina Department of Social Services. The role involves overseeing the administrative functions of the intake area, supervising clerical staff, and ensuring quality service delivery to clients and the public.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

The Administrative Assistant is responsible for the administrative functioning of the intake area of the local County DSS office to include supervising the Clerical staff responsible for answering the telephones, greeting and serving customers, and performing duties related to the Economic Services program

Supervises administrative support staff in the Intake, Referral and Reception areas and Mailroom; completes performance evaluations of staff and addresses performance and conduct issues through agency's Progressive Discipline process

Ensures that staff maintains a professional and courteous manner while serving clients; general public and other staff members

Ensures all applications are thoroughly researches and staff use SCCHIP for processing online and paper applications; ensures mail is processed timely; FA mailboxes are checked several times daily and mail is routed appropriately

Assigns work, advises staff and upper management when changes in procedure are necessary to ensure that qualify service is provided to customers. Addresses complaints of walk-in customers and those via phone

Organizes and implements policies and procedures within the work area; works with county Advocate to address concerns/complaints

Reviews work of subordinates for accuracy through spot checks; direct observations of employees' work, and through customer complaints

Provides and/or assures that new staff are trained in policies and procedures; cross trains employees

Schedules coverage of front receptionist area, schedules lunch hours and leave to assure adequate coverage of area

Participates in Red Cross training and shelter duty or other emergency shelter duty/services as directed; performs related duties as required

Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as integral requirement