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Northeast Georgia Health System · 2 days ago

Bed Placement Representative - Full Time Nights

Gainesville, GA

Full-time

Onsite

Entry Level

1+ years exp

Northeast Georgia Health System is dedicated to improving community health. The Bed Placement Representative is responsible for arranging patient bed assignments, maintaining accurate accounts of bed availability, and supporting patient flow through effective communication and coordination with nursing supervisors and departments.

AssociationCommunitiesFitnessHealth Care

Responsibilities

Facilitates the patient intake and bed placement process expeditiously

Actively supports a customer service oriented environment to continually enhance customer satisfaction

Be fully knowledgeable on all services provided by department including, but not limited to, STEMI, after hours call team activations, and all additional services offered by department as needed

Monitor all points of entry to assign beds to ensure timely and appropriate placement of patients. Work closely with Administrative Nursing Supervisor to assist in clinical placement decisions and utilizing the Patient Placement by Diagnosis Location Bedding Matrix

Identifies opportunities for enhancing customer service and improved patient placement

Communicates with involved departments relating to patient transfer or need for Cath/CVOR team activation

Maintains confidentiality and respects patients privacy. Performs in a manner that respects HIPPA laws

Demonstrates a positive, calm, helpful, respectful, team player attitude in all situations with patients, families, Physicians and coworkers. Present a positive public relations image as caring, courteous, attentive

Assists other team members to accomplish their job duties. Must demonstrate data entry/retrieval and other computer experience as necessary, and accurately completes all documentation required for all transactions

Completes bed capacity report at the end of the shift and as needed or requested

Participates in training and orientation of staff members to maintain staff competency and ensure knowledge is updated as more services/duties are added to department. Orients and educates new employees to the department

Attends/completes mandatory education courses as required by the Hospital and/or Manager

Receives calls from various hospital units that are requesting bed assignments and assigns them appropriately based on Patient Placement by Diagnosis Location Bedding Matrix

Attends Code Saturation and Diversion Huddles when assigned and provides updates to the rest of the department

Must have full knowledge on all transfer processes and patient movement processes for all services

Performs other duties as assigned

Qualification

Customer service experienceMedical terminology knowledgeComputer proficiencyOrganizational skillsStress managementTraining abilityEnglish fluencyProblem solving skillsFlexibility