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Braven · 1 day ago

Associate Director, Program Success

Newark, NJ

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

$69K/yr - $86K/yr

3+ years exp

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. The Associate Director, Program Success is responsible for managing part-time Graders, ensuring a high-quality course experience, and supporting volunteer career coaches to deliver exceptional outcomes for students.

EducationHigher EducationNon Profit

No H1B

Responsibilities

Supervise and support a pool of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles

Collaborate with Program Facilitators and Manager, Academic Success, to implement volunteer support and accountability structures, including coaching for underperforming LCs

Co-design and lead grader training cycles and communities of practice (regular peer learning groups) to ensure grading consistency and alignment with Higher Education Partnerships standards

Provide escalation support and intervention for Graders struggling to meet expectations and coordinate closely with others to ensure high-support LCs get what they need to influence student outcomes in the course

Ensure rubric adherence and grading turnaround times are met across all sites and sections

Implement periodic audits of feedback quality and ensure clarity and alignment to learning objectives

Manage grading performance dashboards and share trends and insights with the Central Delivery Accelerator (CDA) leadership team

Support struggling students through a tiered academic intervention framework, including direct student engagement, communications, and supports, tracking, working with higher education partner intervention systems, and contacts

Partner with the Manager, Academic Success and Centralized Delivery of the Accelerator teammates to maintain a high-quality, joyful volunteer experience through consistent communication, resources, and recognition

Track volunteer engagement, issues, and performance in systems like Salesforce, escalating to appropriate teammates when interventions are needed

Lead targeted coaching sessions for struggling LCs and contribute to onboarding and training

Partner with cross-functional CDA teammates to build and refine scalable systems that support grader and volunteer success

Share insights from grading and LC data to inform product, training, and course design improvements

Document and socialize best practices, participating actively in Braven's knowledge-sharing ecosystem

Qualification

Data analysisStakeholder managementVolunteer managementCoaching skillsCustomer serviceOrganizational skillsEmpathyCollaboration toolsFeedback skillsCommunication skills

Required

Bachelor's Degree

Demonstrated empathy and effectiveness in working directly with secondary or college-level students from diverse backgrounds, particularly in moments of academic struggle or stress

Proven ability to analyze academic data to identify trends and proactively address student learning needs through direct intervention or by delegating tasks

Ability to work in-person in Newark (NJ) at least 3 days per week

Authorized to work in the U.S

Braven doesn't offer employment visa sponsorship

Preferred

At least 3 years of work experience in a related field

Experience managing and supporting part-time staff or volunteers, including the ability to delegate effectively and provide clear, constructive feedback

Strong interpersonal and coaching skills, with the ability to support and mentor volunteers and facilitators, including those with significantly more experience or seniority

Exceptional customer service skills, with the ability to communicate clearly, patiently, and professionally with students, staff, and volunteers

Excellent organizational and analytical skills with the ability to create, operationalize, and manage project plans, meeting milestones and deadlines, and a focus on using data and metrics to drive decisions and measure performance

Excellent relationship builder with the ability to find common ground, build consensus, and strengthen collaboration among diverse stakeholders. You exemplify a customer service mindset

Comfort with a high level of ambiguity and the ability and desire to work in an ambiguous environment

Comfort using collaboration and data tools like Google Suite, Salesforce, Slack, and Jira (or similar systems)

Demonstrated commitment to building strong and welcoming cultures that help to develop others

Exemplification of Braven's core values

Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population

Benefits

Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)

$25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health

Match of your 401K contribution up to 5% of your base annual salary, starting your first full month

Coverage of 85% of the health insurance premium for employee and dependents

A one-month paid sabbatical after 4 years on staff