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Optum · 1 day ago

Senior Tech Support Specialist

United States

Part-time

Remote

Mid, Senior Level

$23.89/hr - $42.69/hr

2+ years exp

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Senior Tech Support Specialist provides technical support to internal and external customers, focusing on incident management, service request fulfillment, and problem resolution.

EducationHealth CareMedicalPharmaceutical

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Receive, troubleshoot, and respond to Help Desk requests via phone calls or chats in a 24/7 environment

Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors

Educate end-users on how to resolve various hardware and software problems

Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines

Monitor stock levels of hardware and submit request for equipment when needed

Front Desk duties to include helping walk ins, recording receipts of computer equipment

Provide on-site technical support for video conference software and hardware

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts

Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware

Maintain Incident / Request logs and records

Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution

Qualification

Technical SupportIncident ManagementDesktop SupportMicrosoft OfficeCustomer ServiceProblem SolvingCommunication Skills

Required

High School Diploma/GED (or higher)

2+ years of experience working in an IT field

6+ months of experience with Microsoft Office products to assist end users with technical assistance for hardware and software

Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86

Ability and willingness to work overnight shift

United States citizenship is required for this position

Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance

Preferred

Associate's Degree with 6+ months of experience in a desktop support environment is preferred

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Company

Optum

Glassdoor3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10001+ employees