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EvolveNXT · 6 days ago

Business Process & Quality Analyst

LA Metro Area

Full-time

Onsite

Mid Level

3+ years exp

EvolveNXT is an enterprise software company that builds transformative technologies to help insurance companies and brokerage agencies manage their operations effectively. The Business Process & Quality Analyst will enhance operational excellence within the Customer Success organization by translating business requirements into solution designs, conducting quality assurance, and collaborating with various teams to ensure successful client delivery.

Software

No H1B

U.S. Citizen Only

Responsibilities

Translate customer requirements into clear, actionable solution design documentation to guide configuration, testing, and deployment of the EvolveNXT platform

Develop and maintain process maps and workflow documentation to promote consistency and scalability across client delivery and internal functions

Conduct proactive audits and system reviews to verify configurations, identify potential issues, and ensure the platform performs as intended before client impact occurs

Investigate system defects and incidents to identify underlying causes, recommend corrective actions, and prevent recurrence

Analyze performance data and feedback to identify efficiency gains, automation opportunities, and enhancements to internal workflows or client delivery processes

Partner with Implementation, Product, Development, and Customer Success teams to align requirements and delivery timelines across all workstreams

Support new client implementations, recurring annual setup activities, and other cross-functional projects by managing assigned deliverables, monitoring progress, and ensuring tasks are completed accurately and on schedule

Serve as a secondary point of contact for clients, providing support for technical questions, configuration updates, and issue resolution in partnership with the Implementation and Customer Success team

Qualification

Business AnalysisQuality AssuranceData AnalysisSoftware ConfigurationETL ProcessesMicrosoft ExcelProcess MappingAttention to DetailProblem-SolvingCommunication SkillsCollaboration

Required

Bachelor's degree in Finance, Accounting, Business, Information Technology, Data Science, or a related field

3+ years of experience in business analysis or quality assurance within a SaaS, healthcare technology, or data-driven environment

Strong ability to accurately configure complex software systems based on documented business requirements and validate system functionality through proactive testing

Demonstrated ability to critically analyze large data sets to identify trends, troubleshoot anomalies, and ensure accuracy across configuration and ETL processes

Experience conducting quality assurance reviews, audits, or root cause analyses to detect and resolve issues before client impact

Proficient in Microsoft Excel and Visio (or similar process-mapping tools)

Exceptional attention to detail, documentation accuracy, and organizational skills

Strong analytical and problem-solving abilities with a focus on driving efficiency, consistency, and continuous improvement

Excellent written and verbal communication skills, with the ability to translate complex technical information for both business and technical audiences

Collaborative mindset with proven ability to partner cross-functionally with Implementation, Customer Success, Development, and Product teams to achieve shared objectives

Proven success in a fast-paced, high-growth environment with the ability to navigate ambiguity with confidence