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Target · 1 day ago

Home Based Sr Specialist Collections (32-40 hour per week flex)

3901 W 53rd St, Sioux Falls,SD 57106-4221

Full-time

Onsite

Mid, Senior Level

$18/hr - $18/hr

1+ years exp

Target is a leading retailer focused on helping families discover the joy of everyday life. They are seeking a Home Based Sr Specialist in Collections to interact with delinquent guests, negotiate payment arrangements, and provide exceptional service while adhering to credit policies and regulations.

CommunitiesE-CommerceRetailShopping

Responsibilities

Interact with delinquent guests and negotiate payments arrangements for both inbound and outbound collections

Provide a Target brand interaction with credit accountholders by treating them with respect and appreciation

Display courtesy and friendliness, recognizing various accountholder segments and providing appropriate workable solutions

Clearly understanding and abiding by all credit policies and procedures, account payment terms, billing/collections systems and various state and federal laws, rules and regulations governing credit and collections

Demonstrate problem solving skills by probing or making suggestions for the handling of exceptional account situations (e.g bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)

Work in a multi-media environment (emails, phone calls, chat messages, and letters) that’s challenging and fast paced, requiring you to prioritize work accordingly

Qualification

Customer service experienceNegotiation skillsProblem solving skillsTechnical skillsVerbal communicationEmpathyWritten communicationFlexibility

Required

Reside within the states of: Arizona (Mountain Standard Time Zone), Minnesota (Central Time Zone), South Dakota (Central Time Zone), Texas (Central Time Zone), Wisconsin (Central Time Zone)

High School Diploma or GED

Ability to work a flexible schedule including nights, weekends and holidays

1-2 years of previous guest experience or customer service experience

Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style, and deescalate as needed

Excellent verbal and written communication skills, including listening, negotiating and decision making skills. Experience dealing with escalated guest complaints

Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues

Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications

Access to a Home work space that is clear of noise distractions to perform the role

Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)

Meet the minimum bandwidth requirement of 40mbps download/5mbps upload

Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions

Ability to safely lift and carry up to 25 pounds of equipment