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Samsung Ads · 1 day ago

Manager – AI Strategy and Operations

700 Sylvan Ave Englewood Cliffs, NJ, USA

Full-time

Onsite

Mid, Senior Level

$126K/yr - $156K/yr

5+ years exp

Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies and consumer electronics, and they are seeking a Manager for AI Strategy and Operations. This role is part of the AI Transformation Team and focuses on executing the strategy and operations that align with company-wide AI transformation objectives, delivering tangible business results through various AI projects.

Marketing & Advertising

Responsibilities

Plan and execute the rollout of new AI platform/service features to internal users

Lead beta testing and user acceptance testing of new AI platform/service features

Lead AI platform/service operation including AI agent publishing, API & MCP request reviews, and user authority management

Conduct training and provide guidance of new AI platform/service features to internal users

Track AI platform/service usage, manage VOC, and mitigate risks

Drive follow-up action items based on performance and usage analysis

Proactively search and stay current with emerging AI & ML technologies and industry trends

Identify opportunities and develop plans for application within the business

Conduct benchmarking of industry, headquarter, and other subsidiaries to identify and leverage best practices

Execute company-wide AI strategy and roadmaps

Determine strategic approach for AI platform/service operation and set strategic priorities

Present insights, proposals, business cases, and progress updates to leadership and internal stakeholders. Translate complex technical concepts into actionable decisions to achieve operational excellence

Support discovery of tangible AI use case opportunities and pain points by each business team

Participate in AI use case discovery workshops and weekly AI Crew meetings with business teams

Support strategic planning, scoping, design, execution, and tracking of AI use case end-to-end lifecycle including ideation, proof-of-concept, pilot, and scale up

Conduct data-driven ROI & benefits analysis in planning and conduct KPI analysis post execution

Identify and mitigate AI platform/service risks and blockers from both internal and external factors

Manage continuous improvement of implemented AI use cases

Provide AI security guidance for internal users

Challenge the status quo in search of new AI-driven processes, ideas, and technology to deliver strategic business objectives

Qualification

AI technologiesData analysisAI/ML experienceProject managementMicrosoft PowerPointMicrosoft ExcelAI platform knowledgePythonCommunication skillsRelationship buildingProblem-solving skillsPresentation skills

Required

Bachelor's degree required; MBA or Master's degree is a plus

5+ years of experience with a Bachelor's Degree or 3+ years of experience with a Master's Degree in AI, Computer Science, Engineering, or related field

Strong understanding of AI technologies, including machine learning, natural language processing, and data analytics and their application in business processes

Strong project management skills and experience with AI implementation tools

Strong analytical abilities to analyze business performance and ROI on AI use case implementation projects

Strong passion to stay current on the latest AI trends and market & industry insights to apply to AI use case implementation

Exceptional verbal and written communication and presentation skills to both internal and external clients coupled with exceptional Microsoft PowerPoint & Excel capabilities

Ability to build strong relationships with peers, across the organization and the senior leadership

Preferred

2+ years of experience applying AI/ML, including Generative AI

Experience in the technology or management consulting industry

Experience in leading AI-driven strategy, transformation, and/or adoption projects from concept through deployment, including roadmap creation, cross-functional alignment, data readiness, technical scoping, and enterprise-wide implementation

Proficiency in data analysis & automation tools (e.g. SQL, Tableau, Alteryx, RPA), deep understanding of AI platforms, and/or Python coding knowledge

Certifications in AI, machine learning, and project management methodologies

Experience in strategy, consulting, innovation, and/or process creation & redesign

High-level of confidence, integrity, enthusiasm, and presence that fits a fast-paced, energetic and proactive organization

Expertise in critical evaluation of complex problems and providing clear and concise recommendations

Experience leading engagements with the business units and external customers

Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting stakeholder positions

Experience defining and managing external partnerships and contracts with technology vendors, consulting firms and solution providers to accelerate AI transformation

Experience summarizing and presenting analytical work to senior leadership