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Summit Health · 1 day ago

Patient Service Representative - Pulmonary

Bend, OR

Full-time

Onsite

New Grad, Entry Level

Summit Health is a physician-led, patient-centric network committed to simplifying health care. The Patient Service Representative (PSR) plays a vital role in the medical office team, performing administrative duties to ensure patient satisfaction and efficient operations while providing high-quality care.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately

Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families

Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette

Informs patients of delay in physician schedules, assists with patient comfort while delayed

Update’s patient care team in the EHR to reflect accurate PCP

Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule

Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections

Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Update’s patient information including demographics, insurance, HIPAA forms and financial waivers

Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report

Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows

Initiates authorization request

Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations

Completes referrals according to departmental guidelines and properly enters into the appropriate system

Enroll patients in patient portal

Update lab/imaging/pharmacies

Performs screenings as applicable

Arrange specific patient services such as ASL interpreter, needed transportation

Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly

Actively participates in pilot programs

Performs patient outreach for AWV’s, quality lists

Manages Department Staff Inbox

Manage patient ticklers, portal requests, online scheduling requests

Completes letters as assigned (no-show/late cancellation, return to work/school)

Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings

Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations

Demonstrates the ability to adequately follow downtime procedures

Other job duties as required

Qualification

EHR experienceCustomer service skillsMedical office knowledgePractice Management SystemBasic computer proficiencyClerical dutiesEnglish communicationOrganizational skills

Required

High School Graduate or GED required

Ability to communicate in English, both orally and in writing

Must have excellent customer service skills

Must have the ability to organize and perform multiple tasks in a timely manner

Basic proficiency in computer use required

Ability to commute to satellite offices as needed

Preferred

Associate Degree preferred

Previous PSR experience preferred

Knowledge of medical office and terminology preferred

Previous experience with Standard Office Technology in a Window based environment preferred

Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Benefits

Medical

Dental

Life

Disability

Vision

FSA coverages

401k savings plan

Company

Summit Health

Summit Health helps patients with all of their primary care and specialty care needs.

Founded in 1919

1001-5000 employees

https://www.summithealth.com/

H1B Sponsorship

Summit Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2020 (2)