IT Operations, Specialist I, Collaboration Tools jobs in United States
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Medallia · 1 day ago

IT Operations, Specialist I, Collaboration Tools

positionMcLean, VA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$58K/yr - $79K/yr
date2+ years exp

Medallia is the pioneer and market leader in Experience Management. As an IT Operations Specialist I, you will support and optimize collaboration tools, ensuring seamless integration and a positive employee experience.

AnalyticsCustomer ServiceEnterprise SoftwareSaaSText Analytics
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H1B Sponsor Likelynote

Responsibilities

Support helpdesk escalations related to collaboration tools (Google Workspace, Slack, Zoom, etc.)
Collaborate with on-site users to resolve technical issues and maintain meeting room functionality
Ensure secure and efficient use of collaboration platforms through automation and integration
Troubleshoot and optimize tool performance to enhance the employee experience
Work onsite in our local office in a hybrid capacity

Qualification

Google Workspace administrationMicrosoft O365Zoom configurationsSlack managementScripting for automationSecurity best practicesCollaboration tools experienceIdentity management solutionsMonitoring tools knowledgeAPI-based integrationsGoogle Workspace certification

Required

Bachelor's degree in IT, Computer Science, or equivalent practical experience
2+ years of experience managing collaboration tools in enterprise environments including: Knowledge of Microsoft O365, MS Teams, and identity management solutions like Okta
Knowledge of Google Workspace administration and optimization
Understanding of security best practices for collaboration tools
Demonstrated experience in Zoom, including Zoom Room configurations and integrations
Demonstrated experience managing Slack, including workflow automation and integrations
Demonstrated experience with scripting (e.g., Google Apps Script, Python, PowerShell) for automation
Ability to travel to various global offices for various projects as needed

Preferred

Google Workspace Administrator certification or relevant Google certifications
Experience with Slack Enterprise features and VoIP systems (e.g., Zoom Phone or Google Voice)
Knowledge of monitoring tools and API-based integrations for collaboration platforms

Benefits

Medical
Dental
Vision
401(k)
Short-term and long-term disability
Life and AD&D insurance
Statutory leaves
Paid parental leave
Paid holidays

Company

Medallia

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Medallia provides SaaS platform focused on customer experience management.
dateFounded in 2001
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.medallia.com

H1B Sponsorship

Medallia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (22)
2023 (43)
2022 (57)
2021 (48)
2020 (55)

Funding

Current Stage
Public Company
Total Funding
$325M
Key Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired
2019-07-18IPO
2019-01-31Series F· $70M

Leadership Team

M
Margaryta Rashev
VP, Product - Listen Product Applications
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Andy Walker
Director, EMEA
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Recent News

EIN Presswire
The Top Net Promoter Score (NPS) Software Vendors According to the FeaturedCustomers Fall 2025 Customer Success Report
2025-11-25
Morningstar.com
EchoSpan Wins Ninth Circuit Ruling in Trade Secret Case Against Medallia
2025-11-03
Destination CRM
Medallia Expands Frontline-Ready AI
2025-10-25
Company data provided by crunchbase