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Pipl · 1 day ago

Solutions Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Pipl is a company that specializes in providing identity verification solutions, and they are seeking a Solutions Engineer to act as a technical partner for customers. This role involves collaborating with various internal teams to ensure successful implementation and ongoing value from their solutions, while also supporting new business opportunities and account growth.

Artificial Intelligence (AI)Big DataFraud DetectionMachine Learning

Comp. & Benefits

Responsibilities

Act as the primary technical resource for assigned customer accounts, owning technical success across the customer lifecycle

Diagnose, troubleshoot, and resolve technical issues in close collaboration with Product and Engineering teams

Communicate technical findings, solutions, and recommendations clearly to customers and internal stakeholders

Deliver tailored product demonstrations aligned to customer use cases and business needs

Maintain deep knowledge of product features, integrations, APIs, and best practices

Translate complex technical concepts into clear, customer-friendly explanations for technical and non-technical audiences

Support Sales by providing technical expertise, answering detailed technical questions, and designing solution approaches

Lead technical proofs of concept (POCs), including execution, analysis, and results delivery

Partner with Account Managers on renewals, expansions, and ongoing customer engagements

Create and maintain repeatable workflows, best practices, and technical documentation for internal teams

Provide technical training and enablement for Sales and Account Management teams

Serve as a liaison between customers, Sales/AM, and Product teams

Gather customer feedback, identify trends, and communicate insights to Product

Qualification

Solutions EngineeringAPI knowledgeFraud detection expertisePostman proficiencySaaS architecture understandingData analysis skillsPythonJavaScriptTechnical trainingModel performance (ML)SQL proficiencyData visualization toolsPresentation skillsCollaboration skillsDetail-orientedCustomer-first mindsetOrganizational skillsProblem-solving skillsTechnical documentation

Required

2+ years of experience in a Solutions Engineer or similar customer-facing technical role within the fraud, risk, or identity verification space

Strong familiarity with common fraud patterns, data signals, and decisioning workflows

Solid understanding of APIs, data flows, web technologies, and modern SaaS architectures

Proficient in using Postman or similar API tools to test requests, analyze responses, and troubleshoot integrations

Ability to read and write simple scripts (e.g., Python, JavaScript, or comparable languages) to support debugging, testing, and lightweight tooling

Strong analytical and problem-solving skills with a structured, methodical approach to diagnosing technical issues

Comfortable working with structured data, numbers, Excel/Sheets, and basic reporting to interpret and communicate results

Ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders

Proven ability to collaborate cross-functionally with Product, Engineering, Sales, and Account Management teams

Customer-first mindset with a proactive approach to identifying needs, risks, and improvement opportunities

Strong presentation and demonstration skills, with experience presenting to both technical and business audiences

Highly organized with the ability to manage multiple accounts, priorities, and stakeholders simultaneously

Strong sense of ownership and accountability, with consistent follow-through on commitments

Detail-oriented approach to documenting workflows, processes, and customer learnings

Preferred

Experience with ML and model performance

Experience in the payments industry

Proficiency in any of the following technologies: SQL, JSON, data visualization tools (Tableau, metabase)

Company

Pipl

Pipl is the world’s leading provider of online identity information. Pipl SEARCH and Pipl API are reducing customer friction, case resolution times, and the risks associated with fraud.

Founded in 2005

Post Falls, Idaho, USA

51-200 employees