EOS IT Solutions ยท 1 day ago
IT Helpdesk Specialist
New York, New York
Full-time
Onsite
Mid Level
$38.46/hr - $43.27/hr
3+ years expEOS IT Solutions is a Global Technology and Logistics company dedicated to providing superior IT support services. As an IT Helpdesk Specialist, you will ensure the smooth operation of the IT infrastructure by providing technical support and resolving issues for stakeholders, contributing to the success of the IT department and the company.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Processing of laptop replacement queue
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed
Qualification
Required
Technical certification or bachelor's degree in IT-related field preferred
Ability to communicate and write proficiently in a corporate environment
3-6+ years of proven experience in a helpdesk or technical support role
Strong understanding of Apple operating systems, software applications, and network systems
Excellent problem-solving and communication skills
A commitment to providing exceptional customer service
Ability to work independently and in a team-oriented environment
Preferred
Familiarity with IT service management (ITSM) and helpdesk software is a plus
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO & Founder
Recent News
Company data provided by crunchbase