RLG Healthcare ยท 1 day ago
Customer Service Representative
Franklin, TN
Full-time
Onsite
Entry Level
2+ years expRLG Healthcare is seeking a Customer Service Representative who will play a crucial role in supporting the sales cycle by facilitating customer orders for products. The ideal candidate will possess excellent technology and communication skills, with a passion for customer service, to ensure customer expectations are met and exceeded.
Health CareManufacturingMedical DevicePharmaceutical
Responsibilities
Speaks directly with internal and external customers collecting customer information and product specifications
Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming
Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication
Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production
Routes inquiries and complaints in a timely manner exhibiting excellent service and follow through
Prioritize workload as necessary, which may require selecting from several alternatives to best meet the needs of the business
Receives tickets for shipped or delivered products and begins billing process; verifies shipping report against packing lists and reviews Customer Transaction Report
Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded
Qualification
Required
2+ years related experience and/or training, or equivalent combination of education and experience
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, vendors and customers
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Ability to read and interpret ruler, scales and other measurement devices
Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded
Preferred
Previous experience in a manufacturing or similar environment is preferred
Printing or packaging industry experience is a huge plus
Company
RLG Healthcare
RLG Healthcare is a specialty pharmaceutical and healthcare packaging business of Resource Label Group. It is a sub-organization of Resource Label Group.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase