Aizer Health · 1 day ago
Patient Navigator
49 Forest Road Monroe, NY, 10950
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrAizer Health is a leading Federally Qualified Community Health Center providing transformative care. The Patient Navigator will be the first point of contact for patients, ensuring a positive healthcare experience by managing patient reception, flow, and communication throughout their visit.
DentalHealth CareMedicalPrimary and Urgent CareRehabilitation
Responsibilities
Warmly greet all patients upon arrival, creating a welcoming and professional first impression
Check in patients using Aizer’s EMR System (eClinicalWorks), updating visit status and changing patient status to green to signify arrival
Verify patient identification and appointment details, ensuring accuracy in the EMR system
Collect and update any necessary patient documentation, insurance details, or forms
Direct patients to the appropriate department, provider, or waiting area based on their visit type and scheduled services
Proactively monitor patient wait times and communicate with clinical staff to minimize delays
Anticipate and resolve flow disruptions, escalating issues to the appropriate personnel when needed
Manage and maintain the functionality of self-service check-in kiosks and display screens
Assist patients with navigating the kiosk system, troubleshooting technical issues, and ensuring accurate information input
Monitor and report any recurring technical issues to the appropriate IT or operations team
Maintain a clean, organized, and calming reception area that reflects Aizer’s standards of care and professionalism
Monitor lobby activity to ensure patients are directed appropriately and that the space remains welcoming and comfortable
Refill literature, sanitizing stations, and other lobby materials as needed
Respond to patient questions and concerns in a professional, clear, and compassionate manner—whether in person, by phone, or via internal systems
Provide accurate information about wait times, appointment procedures, or directions within the facility
Handle sensitive situations (such as delays or scheduling issues) with empathy and solution-oriented thinking
Maintain real-time communication with medical assistants, nurses, and providers to coordinate patient movement and alert them of arrivals or schedule changes
Serve as a liaison between the front desk and clinical teams to promote efficiency and teamwork throughout the patient journey
Qualification
Required
Personable: A friendly and approachable demeanor with excellent interpersonal skills. Anticipates patient needs and addresses them efficiently
Organized: Ability to manage multiple tasks and maintain a smooth workflow in a busy environment. Ensures accuracy in patient status
Tech-Savvy: Comfortable using electronic systems such as electronic health systems and managing check-in kiosks
Calm Under Pressure: Maintains composure in a fast-paced environment and ensures that patients feel supported and heard
Team-Oriented: Works collaboratively to ensure a positive patient experience
Preferred
Prior experience in healthcare, front desk, or customer service role preferred
Benefits
Comprehensive benefits package including Medical, Dental, and Vision Insurance.
Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate.
8 Paid Holidays.
403(b) Retirement Plan, setting you up for a secure future.
Short-term and Long-term disability.
Life/Accidental Death and Dismemberment Insurance.
Company
Aizer Health
Aizer Health partners with patients to deliver medicine and offers 24-hour access to personal health information.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase