Cypress HCM ยท 1 day ago
Business Excellence Program Manager
Cypress HCM is seeking a Business Excellence Program Manager to steer program strategy and enhance impact across various domains. The role involves managing Lean Six Sigma training operations and supporting Gen AI adoption initiatives to ensure measurable outcomes align with business objectives.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Steer program strategy and amplify impact across all domains, ensuring measurable outcomes align with business intent
Own the Lean Six Sigma and process enablement training operations, including calendar management, logistics coordination (virtual/onsite), enrollment tracking, and certification records
Support the Gen AI citizen community by managing use-case intake, leading proof-of-value pilots, and scaling rollout
Build simple, safe enterprise Gen AI workflows and curate/govern prompt libraries and guardrails in partnership with IT
Define and track a balanced set of program KPIs (comms reach, training completion, Gen AI ROI, adoption) and create executive-ready dashboards and reporting cadences
Qualification
Required
3+ years in program management, operations, communications, or process improvement in a cross-functional environment
Proven experience executing internal communications and running training operations at scale
Demonstrated ability to lead or partner on structured change management programs (Prosci/ADKAR preferred)
Familiarity with Continuous Improvement (CI) methods; Lean Six Sigma Green Belt is preferred
Strong bias for action, a collaborative and audience-first mindset, and curiosity for applying Gen AI to practical workflows
Exceptional written/verbal communication skills and a strong executive presence
Education: Bachelor's Degree
Preferred
Familiarity with Google Workspace, including Gemini & Google Vids, Tableau, Slack, Zoom, & Lucid
More important is the ability to quickly learn new tools (including GenAI assistants) and apply them