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Pie Insurance · 1 day ago

Manager, Collection Strategy & Audit Recovery

United States

Full-time

Remote

Senior Level, Lead/Staff

$85K/yr - $110K/yr

10+ years exp

Pie Insurance is dedicated to empowering small businesses by making commercial insurance affordable and accessible. The Manager, Collection Strategy & Audit Recovery will oversee the entire revenue cycle process, focusing on optimizing collections and minimizing bad debt within Workers' Compensation and Commercial Auto lines of business.

Financial ServicesInsuranceInsurTechSmall and Medium Businesses

Comp. & Benefits

Responsibilities

Oversee the entire revenue cycle process, encompassing billing (payroll and direct methods), midterm premium adjustments, audit execution, management of accounts receivable aging, collections, and refund administration for Workers' Compensation and Commercial Auto

Develop, implement, and own the collections strategy, employing proactive outreach, negotiation, and a tiered recovery framework that strategically balances customer retention with rigorous financial discipline

Design and execute account escalation frameworks for delinquent balances, utilizing technology and automation to accelerate resolution and significantly reduce charge-offs. Establish clear financial thresholds and settlement authority parameters for litigation decisions

Monitor and report on key performance indicators (KPIs) for collections, including recovery rates, settlement efficacy, aged receivables (with focus on reducing >90 day delinquencies), and return on investment (ROI) for external vendors. Deliver data-driven insights to inform and optimize future performance

Manage relationships with third-party collection agencies and external vendors, ensuring strict compliance with state/federal regulations, alignment on service level agreements (SLAs), and achievement of recovery targets. Evaluate, select, and onboard new vendor partnerships as needed

Oversee all collections-related litigation and settlement activities, collaborating with Legal and Compliance teams to effectively handle disputed balances, bankruptcies, and formal legal collections processes. Exercise settlement authority up to set threshold

Ensure accurate account reconciliation and compliance with all regulatory requirements specific to Workers' Compensation and Commercial Auto, including state-specific premium calculation requirements, experience modification factors, and NAIC reporting standards

Maintain deep expertise in Workers' Compensation payroll audit processes, including classification changes, experience rating adjustments, and multi-state premium allocation

Identify systemic root causes of premium leakage, denials, and delayed recoveries, leading continuous process improvement initiatives to enhance overall cash flow performance. Average time-to-resolution for disputed balances

Partner with Product and Engineering teams to improve billing and collections system functionality within our current technology stack (related platforms), focusing on enabling data transparency and scalable automation across payment workflows

Serve as a critical cross-functional partner to successfully drive accuracy and efficiency in the revenue cycle

Mentor and develop revenue cycle personnel, building advanced expertise in collections strategy, vendor management, and litigation handling, while fostering a high-accountability, continuous improvement culture

Qualification

Collections StrategyRevenue Cycle ManagementVendor ManagementLitigation OversightData AnalysisInsurance Billing SystemsRegulatory ComplianceAnalytical SkillsNegotiation SkillsCommunication SkillsStrategic Thinking

Required

10+ years of progressive experience in collections, accounts receivable, or revenue cycle management, ideally within commercial insurance (P&C, Workers' Compensation, or Commercial Auto)

Demonstrated track record of reducing bad debt write-offs and improving recovery rates in a measurable way (please be prepared to discuss specific outcomes achieved)

7+ years of proven success leading teams in collections or litigation operations, with experience managing both individual contributors and vendor relationships

Experience building or transforming collections functions from reactive to proactive operating models

Extensive experience managing and overseeing third-party collection vendors, recovery partners, or outside counsel, with a strong emphasis on compliance and performance metrics

Direct experience overseeing collections litigation, settlement negotiations, and bankruptcy proceedings

Deep understanding of the premium billing cycle, insurance audit adjustments (particularly Workers' Compensation payroll audits), and settlement processes

Working knowledge of experience modification calculations, state-specific Workers' Compensation regulations, and multi-state premium allocation

Familiarity with relevant regulatory and legal compliance requirements, including NAIC standards and state insurance department guidelines

Advanced skills in data analysis and reporting, with proven proficiency using insurance billing systems, ERP platforms, and CRM tools (experience with Salesforce, Zuora, Guidewire, Duck Creek, or similar platforms strongly preferred)

Ability to leverage technology and automation to drive process efficiency and data transparency

Comfort working with insurance-specific systems and identifying system enhancement opportunities

Exceptional negotiation, communication, and analytical skills, with an ability to apply a fair, customer-centric approach while achieving financial objectives

Strategic thinking combined with strong operational execution capabilities

Proven ability to influence cross-functional stakeholders and drive organizational change