BusPatrol · 1 day ago
Director, Salesforce Platform Owner
Austin, TX
Full-time
Hybrid
Director/Executive
8+ years expBusPatrol is seeking a Director, Salesforce Platform Owner to lead the company’s Salesforce ecosystem and ensure it drives measurable business impact. This role will serve as the strategic and operational leader for Salesforce across BusPatrol, responsible for governance, intake, and alignment with company priorities.
GovTechLaw EnforcementPublic SafetyTransportation
Responsibilities
Translate business needs into a Salesforce strategy that is scalable, secure, and aligned with organizational priorities
Establish governance and intake processes for Salesforce development requests
Drive platform adoption and enforce “single source of truth” principles across business functions
Lead deployment of Salesforce features using Agile methodology, coordinating resources to deploy enhancements in regular sprints
Supervise the creation and deployment of Salesforce based organizational reporting to enable team to better leverage data and monitor team performance
Supervise and govern workstreams, data flows, and third party integrations across Salesforce CRM, Field Service Lighting, Revenue Cloud, and Service Cloud to ensure data integrity and continued system performance
Ensure Salesforce architecture is robust, integrated, and well-documented
Oversee development velocity, backlog management, and progress reporting
Partner with IT Ops (dotted line reporting) on security, access control, and vendor management
Hands-on development of Salesforce tools as-needed to enable execution
Ensure seamless operations for field service, ensuring daily workflows for installation and asset allocation
Monitor key APIs and integrations between Salesforce, Hubspot, and Netsuite to ensure proper data flow of critical system information
Collaborate with Customer Success, GovOps, Field Service, Legal, Finance, Sales, and Citation Operations teams to capture requirements and deliver solutions
Represent Salesforce capabilities to executive leadership and manage stakeholder expectations. Identify ways to add value for client gaps
Mentor and manage the Salesforce team (developer, admins) with a focus on career growth and high performance
Load balance Salesforce Administrator workloads to ensure proper delivery of new features, while also ensuring day to day operations are not disrupted
Qualification
Required
8–10+ years of Salesforce experience, including strategic ownership roles
Strong knowledge of Service Cloud, Service Cloud Voice, CRM, and integrations with ERP/field systems
Proven leadership in governance, intake, and cross-functional alignment
Salesforce certifications required: Salesforce Administrator + one advanced credential (Service Cloud Consultant, Advanced Admin, or Application Architect preferred)
Excellent communication and stakeholder management skills; experience presenting to executives
Benefits
Competitive salary and benefits package
Unlimited PTO
Company
BusPatrol
BusPatrol is the nation’s most deployed school bus stop-arm solution, protecting 2M students, reducing violations, and making roads safer.
201-500 employees
H1B Sponsorship
BusPatrol has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Weatherford Capital
2024-06-06Private Equity
2024-01-09Private Equity
Leadership Team
Karoon Monfared
Chief Executive Officer
Justin Meyers
President & Chief Innovation Officer
Recent News
Company data provided by crunchbase