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LogicMonitor · 1 week ago

Lead Technical Trainer, Partners

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $130K/yr

6+ years exp

LogicMonitor is an AI-first hybrid observability platform dedicated to transforming digital infrastructure. As the Lead Technical Trainer, Partners, you will design and deliver training programs to empower service delivery partners, ensuring they meet LogicMonitor’s standards of excellence in professional services.

Artificial Intelligence (AI)Cloud InfrastructureDevOpsInformation TechnologyIT InfrastructureSaaS

No H1B

Responsibilities

Design, develop, and deliver scalable training programs for professional services partners

Facilitate workshops, hands-on labs, and scenario-based learning experiences on the LM platform, implementation methodology, configuration standards, customization best practices, real-world deployments and optimization challenges

Build & maintain modular, reusable training assets including guides, lab exercises, assessments, and simulations tailored for partner delivery

Translate complex observability and AIOps concepts into clear, practical learning content for both technical and functional audiences

Partner with Strategic Partner Success Lead, Partner Solutions Engineer, and internal SMEs to develop partner onboarding journeys and ongoing education initiatives

Serve as a trusted advisor and technical mentor to partner trainers, consultants, and delivery teams

Track and report on training participation, certification progress, and success outcomes

Support partner audits, certification renewals, and ongoing competency assessments

Use AI to accelerate & enhance content development, training delivery, and program management, and continually enhance training effectiveness

Design and maintain hands-on labs, demos, and code samples leveraging APIs, SDKs, and automation frameworks

Write scripts, integrations, and sample applications (Groovy, PowerShell, Python, Java, etc.) to simulate real-world customer use cases

Contribute to reusable technical assets beyond training (e.g., developer enablement resources, GitHub repositories)

Qualification

Technical TrainingPartner EnablementAPIsSaaSIT InfrastructureAutomationAI Tools ProficiencyCommunication

Required

Bachelor's degree in Computer Science, Education, IT, or a related field, or equivalent professional experience

6+ years of experience in technical training, partner enablement, or professional services delivery within SaaS, IT operations, or cloud infrastructure environments

Strong grasp of APIs, automation, and software integration in SaaS or enterprise environments

Strong technical understanding of IT infrastructure, monitoring, and observability platforms (LogicMonitor experience preferred)

Proven experience delivering instructor-led and virtual technical training

Excellent communication and facilitation skills with the ability to engage diverse audiences across technical levels and geographies

Proficiency using AI tools to enhance training experiences & operations

Ability to travel up to 50% for in-person training sessions, partner workshops, and certification events