Tews Company ยท 1 day ago
Healthcare Customer Service Representative
Tews Company is a well-established client in the healthcare industry seeking a dedicated Medical Equipment and Customer Service Representative to join their team. This role combines equipment delivery and setup with exceptional customer service, assisting patients with the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Provide clear instructions to patients and caregivers on equipment usage and care
Handle customer inquiries and process necessary paperwork
Verify Medicare/Medicaid, and private insurance coverage information
Assist with intake processes, including data entry and file preparation
Perform minor equipment troubleshooting and repairs as needed
Able to multitask and handle large call volume
Qualification
Required
High school diploma or GED equivalent
Valid driver's license with a clean driving record
Preferred
Experience with medical equipment or in healthcare-related roles
Familiarity with medical terminology
Experience with customer service and office settings