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Capital One · 1 day ago

Director, Business Solutions Design

McLean, VA

Full-time

Onsite

Senior Level, Lead/Staff

$230K/yr - $263K/yr

8+ years exp

Capital One is building a leading information-based technology company focused on helping customers succeed. The Director of Business Solutions Design will lead a cross-disciplinary team of designers to create software solutions for small and medium businesses, ensuring their processes are simplified and automated.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership

Responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives

Envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies (such as agentic AI) to help small and medium sized business customers run their business with confidence

Manage business teams across a suite of business credit cards, rewards, payment solutions to fit into their unique combination of needs, workflows and software

Manage vendors, making payments on time and getting paid to keep their cash flowing

Plan and manage expenses across teams with automations across policies, approvals and business travel

Qualification

Product Design ExpertiseHuman-Centered DesignBusiness-FocusedLeadershipDesign Toolkit ProficiencyFigmaProblem-SolvingCollaborationCommunicationPeople ManagementInterpersonal SkillsWritten Communication

Required

At least 8 years of experience in product design role

At least 3 years of experience leading design teams

Preferred

At least 10 years of experience in product design role

At least 5 years of experience leading design teams

Experience in a design toolkit that spans product design, service design, design strategy and content design

Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market

Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models

Experience working within a design system

Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

Expertise with design and prototyping tools such as Figma

Experience managing an interdisciplinary design team

Proficiency in business case development, grounding product and user experience decisions to business value

Exceptional written and verbal communication skills

Exceptional interpersonal skills and relationship building across complex organizations

Exceptional people management and development skills