Vail Systems · 6 days ago
Technical Project Manager II
Greater Chicago Area
Full-time
Hybrid
Mid Level
$105K/yr - $120K/yr
3+ years expVail Systems is a company focused on enhancing voice interactions and communication solutions. As a Technical Project Manager II, you will manage project lifecycles, coordinate between various teams, and ensure successful project deliverables while adapting to the dynamic needs of the organization.
Customer ServiceEnterpriseService Industry
Responsibilities
Partner closely with Business, Product, Engineering, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, creating new applications, expanding platform capabilities, and tooling enhancements that will improve customers’ experience or engineering velocity
Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context
Develop a full understanding of our technical stack, the interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient
Track, prioritize, and execute projects, enhancements, or bugs from the team backlog
Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management
Document project artifacts, including work steps, deployments, release notes, and monthly reporting
Gain sign-off from user-acceptance testing and coordinate releases
After project completion, facilitate retrospective meetings
Qualification
Required
A Bachelor's degree in Computer Science, Software Engineering, or a related field
3-4+ years of experience in a technical project management role
Proficiency with Jira or similar ticketing system
Knowledge of Scrum practices (sprint planning, review, standups, project grooming)
Experience in directly interacting with internal and external customers
Experience working with diverse groups in a highly technical environment
Knowledge of project management lifecycle
Excellent verbal and written communication skills, including technical writing
Preferred
A Master's degree in Computer Science, Software Engineering, or related field
Previous experience as a software engineer or software testing engineer
Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows
Knowledge of Docker & Kubernetes or similar cloud technologies
Project Management Professional (PMP) certification
Benefits
Multiple medical, dental, and vision plan options
Company-paid life insurance, short and long-term disability
401(k) savings plan with company match (50% on first 6% of employee contribution)
35 days total annual PTO
Annual Bonus Program
Paid maternity and paternity leave
Relocation allowance
Employee referral bonus
Gym membership
Technical and Professional Development stipend
Company
Vail Systems
Vail Systems develops, hosts, and licenses customer care and conferencing solutions for service providers and enterprises.
51-200 employees
H1B Sponsorship
Vail Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (6)
2022 (8)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
J
Jim Whiteley
CEO and Chairman
B
Beth McGinnis
VP
Recent News
2025-02-16
2025-02-16
2025-02-16
Company data provided by crunchbase