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Gas South · 1 day ago

Manager of Operational Analytics

Atlanta, GA or Gainesville, FL

Full-time

Hybrid

Mid, Senior Level

$123K/yr - $137K/yr

Gas South is a company focused on making a difference in people's lives through their services. They are seeking a Manager of Operational Analytics who will lead a team in optimizing processes and systems, providing analytical support, and driving operational efficiency. The role involves developing strategic plans, managing a team, and ensuring effective communication between various stakeholders.

EnergyFuelOil and GasSales

Comp. & Benefits

Responsibilities

Provide thought leadership and ownership on process and system optimization throughout the Gas South operations by leading a team that performs analysis and business intelligence reporting capturing operations performance and recommendations that drive improvements

Leverage data and insights to identify and prioritize areas of opportunity where changes to systems, processes and/or business rules would improve operational efficiency and/or the customer or employee experience

Work with operations and customer care leadership to develop and implement analytics and reporting to support the strategic direction and goals of the COO organization

Lead and manage analyst team to define and track project-specific timelines, milestones, and KPIs, and ensure that project execution remains on track

Ensure all enhancements can be tracked and monitored, and report performance of KPIs on an ongoing basis

Manage and train the position’s direct reports

Act as liaison between business, partners and technology teams to ensure that all deliverables are being met

Provide vision, leadership, planning, and management to a team of analysts, running an effective and efficient team that delivers exceptional service

Lead the development of strategic plans to ensure we have a path for continuous improvement resulting in reporting, process mapping, forecasting and model development

Promote proactive approaches to solving business needs and problems

Develop and manage a strong team through the hiring of diverse and skilled talent, strong performance management and personnel development, and clear goal setting and results tracking

Set performance standards and hold team members and vendors accountable

Qualification

Analytical workBusiness intelligence reportingOperations optimizationTeam leadershipProject managementInnovative thinkingInterpersonal skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in business administration, engineering, math or other related field (required)

Experience leading projects and managing or coaching others

Experience performing & leading analytical work/projects, business intelligence reporting and/or operations optimization & process improvement

Proactive and goal-oriented

Strategic thinker

Well-developed communication (written and verbal) and interpersonal skills

Ability to communicate effectively with colleagues, stakeholders, and partners at all levels

Motivate and inspire leaders of key business areas to succeed as a team

Strong interest in growing and developing people

Active part in enhancing the team's effectiveness

Support colleagues and ensure an open and inclusive environment

Track record of setting a vision and achieving that vision through teams

Provide thought leadership and ownership on process and system optimization

Lead a team that performs analysis and business intelligence reporting

Leverage data and insights to identify and prioritize areas of opportunity

Work with operations and customer care leadership to develop and implement analytics and reporting

Lead and manage analyst team to define and track project-specific timelines, milestones, and KPIs

Ensure all enhancements can be tracked and monitored

Report performance of KPIs on an ongoing basis

Manage and train the position's direct reports

Act as liaison between business, partners and technology teams

Provide vision, leadership, planning, and management to a team of analysts

Lead the development of strategic plans for continuous improvement

Promote proactive approaches to solving business needs and problems

Develop and manage a strong team through hiring, performance management, and goal setting

Set performance standards and hold team members and vendors accountable

Preferred

Advanced degree preferred

Strong team player, with excellent interpersonal skills and ability to influence, collaborate, and communicate with partners, stakeholders, and Leadership

Strong analytical and problem-solving skills

Innovative thinker with the ability to challenge the status quo and offer creative solutions

Comfortable operating in rapidly evolving, often ambiguous and complex environment