TORQ Coatings ยท 1 day ago
Call Center Representative
Lombard, IL
Part-time
Onsite
Entry Level
$19/hr - $21/hr
1+ years expTORQ Coatings is seeking reliable, coachable Call Center Agents to join our inbound/outbound lead management team. This role is the heartbeat of our sales process, ensuring every prospective customer receives a world-class first impression.
Construction
Hiring Manager
Hoseine Wu Yue Pak
Responsibilities
Answer inbound calls within 60 seconds, following high-standard communication protocols
Convert leads into qualified appointments for our Design Consultant team using proven scripts
Proactively follow up on missed leads, voicemails, and aging leads to maximize conversion
Maintain 95%+ accuracy in CRM documentation (BuilderPrime) using our 5-Point Note System
Build immediate trust with customers through warm, clear, and confident phone presence
Support the team during call spikes to ensure no lead is left behind
Qualification
Required
1-2+ years of experience in customer service, call center, or inbound/outbound sales
Strong technical proficiency; comfortable navigating CRM systems like BuilderPrime or JobNimbus
Proven ability to follow scripts and workflows consistently without cutting corners
Exceptional phone presence - able to sound natural, professional, and warm while multitasking
High level of reliability and discipline regarding schedules and shift attendance
A coachable mindset with the ability to accept and implement feedback immediately
Benefits
Monthly Bonuses: Earn an extra $150/month by hitting team-wide quality and speed goals
Career development
A culture built on T.O.U.G.H. values
Company
TORQ Coatings
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase