Greystar · 5 days ago
Performance Specialist
Houston, TX
Full-time
Onsite
Entry, Mid LevelGreystar is a leading global real estate platform specializing in property management and investment management. The Performance Specialist plays a key role in driving operational excellence by analyzing performance metrics and strategizing coaching and training initiatives to enhance leasing and customer service efforts.
Property ManagementPropTech
Responsibilities
Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities
Develop performance agendas for site visits, focusing on leasing and customer service
Create leasing action plans with clear accountability and due dates
Maintain and manage conversion tracking spreadsheets
Assist in planning and executing marketing and retention events
Schedule and coordinate performance visits, including sending calendar invites
Evaluate lead management practices, including email response time/ etiquette and phone call quality via LM Systems
Create coaching plans based on on-site observations to support leasing training
Collaborate with the Sr. Manager to develop training reviews for lead management, leasing, and customer service
Update and distribute the Broadstone Weekly Report
Analyze shopping reports and develop action plans when performance gaps are identified
Review and coach teams on DARs (Daily Activity Report) as needed
Organize and participate in “Kick Off” meetings for new initiatives or properties
Monitor Kingsley and Reputation platform scores and develop customer service action plans when targets are not met
Shadow team members on phone, email, and in-person interactions to evaluate sales performance and create coaching plans
Conduct on-site reviews of lead management systems and scores, offering strategies to improve performance
Review action plans with Community Managers and gather insights on additional performance challenges
Hold weekly meetings with the Sr. Manager to plan ahead and address any emerging challenges
Facilitate coaching sessions through site visits, virtual meetings, and regional workshops (e.g., Leasing, ACM/CM meetings, New Hire training, Roundtables)
Participate in meetings with Regional Property Managers to discuss property-specific training needs
Qualification
Required
Analyze performance metrics
Identify needs and strategize coaching and training initiatives
Drive leasing and customer service efforts
Review Weekly Operations Reports (WOR) to assess trends and identify performance opportunities
Develop performance agendas for site visits, focusing on leasing and customer service
Create leasing action plans with clear accountability and due dates
Maintain and manage conversion tracking spreadsheets
Assist in planning and executing marketing and retention events
Schedule and coordinate performance visits, including sending calendar invites
Evaluate lead management practices, including email response time/etiquette and phone call quality via LM Systems
Create coaching plans based on on-site observations to support leasing training
Collaborate with the Sr. Manager to develop training reviews for lead management, leasing, and customer service
Update and distribute the Broadstone Weekly Report
Analyze shopping reports and develop action plans when performance gaps are identified
Review and coach teams on DARs (Daily Activity Report) as needed
Organize and participate in 'Kick Off' meetings for new initiatives or properties
Monitor Kingsley and Reputation platform scores and develop customer service action plans when targets are not met
Shadow team members on phone, email, and in-person interactions to evaluate sales performance and create coaching plans
Conduct on-site reviews of lead management systems and scores, offering strategies to improve performance
Review action plans with Community Managers and gather insights on additional performance challenges
Hold weekly meetings with the Sr. Manager to plan ahead and address any emerging challenges
Facilitate coaching sessions through site visits, virtual meetings, and regional workshops (e.g., Leasing, ACM/CM meetings, New Hire training, Roundtables)
Participate in meetings with Regional Property Managers to discuss property-specific training needs
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Company
Greystar
Greystar provides services in the multifamily real estate businesses.
Founded in 1993
10001+ employees
H1B Sponsorship
Greystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$326.8MKey Investors
Capital SquareFirst Horizon Bank
2023-11-13Debt Financing· $76.5M
2023-06-08Debt Financing· $49.3M
2017-10-17Debt Financing· $201M
Leadership Team
Bob Faith
Founder, Chairman and CEO
Derek Ramsey
CFO
Recent News
2026-01-11
2026-01-11
Office of the Attorney General California Department of Justice
2026-01-03
Company data provided by crunchbase