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American Osteopathic Association · 1 day ago

Manager, Certification Operations & Projects

Chicago, IL

Full-time

Hybrid

Mid Level

$73K/yr - $78K/yr

3+ years exp

American Osteopathic Association is seeking a new Manager, Certification Operations and Projects to oversee the day-to-day operations of their member boards and certification products. The role involves improving candidate experiences, managing certification programs, and ensuring compliance with accreditation standards.

AssociationGovernmentHealth CareNon Profit

No H1B

Responsibilities

Manage and streamline daily operations of all CBS activities

Develop, implement, and periodically evaluate all CBS operational policies and procedures to continuously support and enhance efficiency and effectiveness

Develop, deploy, and periodically evaluate proactive and pre-emptive mitigation strategies to protect operations and maintain and optimize the candidate/diplomate experience

Ensure compliance with 3rd-party certification accreditation standards (e.g., National Commission for Certifying Agencies (NCCA), ISO/IEC: 17024, etc.), certification/credentialing industry best practices, and regulatory requirements, when applicable and appropriate

Oversee the planning, implementation, and administration of CBS and relevant board certification programs’ policies and procedures, such as longitudinal assessment (LA):

Serve as the primary program manager for the AOA’s LA program, including managing vendor communications and deliverables, coordinating staff and volunteer SME activities, monitoring and managing LA development activities from conceptualization through to administration and evaluation, and assists, as needed, with diplomate troubleshooting, platform issues and resolutions, and data retrieval, analysis, storage, and technical reporting

Ensure all CBS projects and programs are delivered on time, within scope, within budget, and in accordance with any/all delineated key performance indicators, as applicable and appropriate

Monitor and evaluate the effectiveness, efficiency, and quality of all CBS projects, programs, and activities on an ongoing basis

Consider, design, and propose scalable and sustainable solutions to any operational issues, gaps, limitations, or concerns that can enhance the candidate/diplomate/stakeholder experience

Foster and facilitate strong relationships with external vendors and stakeholder organizations as required

Develop, implement, and periodically evaluate CBS quality measures to ensure the integrity, validity, and reliability of all certification processes

Conduct regular audits and assessments to identify areas for improvement

Lead continuous improvement initiatives to enhance program quality and candidate, diplomate, and stakeholder satisfaction

Provide training and development opportunities for CBS team members in quality, program, and project management

Foster a collaborative and positive work environment

Prepare and present regular reports on operational performance and key metrics

Utilize data insights to inform strategic decision-making

Qualification

Operations ManagementData AnalyticsProject ManagementQuality ManagementMS Power BITableauMS ProjectMonday.comHealth Care KnowledgeAccreditation Standards KnowledgeCommunication SkillsOrganizational SkillsCritical Thinking

Required

A bachelor's degree in Health Care Administration, Business Administration, or a related field, or ability to demonstrate equivalent related experience is required

Minimum of 3 – 5 years of experience in operations management, preferably in health care, certification, professional member associations, or physician board certification settings

Strong organizational and critical thinking skills

Excellent communication and people skills

Proficiency in data analytics/visualization and project management software such as MS Power BI, Tableau, MS Project, Monday.com

Ability to work independently and as part of a team

Knowledge/familiarity of professional member associations (particularly those in health care, and/or physician board certifications)

3rd-party certification accreditation standards is a plus