NMSurf ยท 1 day ago
Entry Level Technical Support Representative
Santa Fe, NM
Part-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expNMSurf is seeking an Entry Level Technical Support Representative to assist customers with internet troubleshooting and service inquiries. The role involves providing technical support, customer service, and sales assistance while working directly with clients.
InternetISPWireless
Responsibilities
Entry Level Technical Support which includes basic Internet trouble shooting for Wireless / Fiber Internet and VOIP services over the phone, via email, and in person
Help with configuring routers for customers over the phone and in person
Customer Service on the phone and in person
Sales for incoming internet inquiries with the ability to make commission on all sales
Occasionally help with billing with payments and questions about the bill
Various other tasks as assigned
Qualification
Required
At least 1 year of technical support experience is required
Basic Internet troubleshooting for Wireless / Fiber Internet and VOIP services
Help with configuring routers for customers over the phone and in person
Customer Service on the phone and in person
Sales for incoming internet inquiries
Ability to make commission on all sales
Occasionally help with billing with payments and questions about the bill
Basic computer operating skills
Great customer service skills
Ability to work as a team player
Benefits
Employer paid health insurance
Company
NMSurf
NMSurf is a broadband wireless internet service provider company.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase