Navia · 1 day ago
Key Account Manager
Greater Chicago Area
Full-time
Onsite
Senior Level
$75K/yr - $110K/yr
5+ years expNavia is a fully integrated freight and logistics company focused on delivering empowered outcomes across all aspects of the supply chain. They are seeking an experienced Key Account Manager to manage and grow a portfolio of strategic freight forwarding customers, focusing on relationship management, commercial performance, and service delivery.
Freight ServiceLogisticsSupply Chain Management
Hiring Manager
David Burns
Responsibilities
Own and manage a portfolio of strategic key freight forwarding accounts
Serve as the primary relationship owner and escalation point for assigned customers
Partner closely with operations teams to ensure consistent, high-quality shipment execution
Proactively manage service performance, identifying risks and resolving issues before escalation
Own account pricing structures, ensuring rates are accurately maintained, commercially aligned, and support margin growth
Maintain, review, and enforce client SOPs
Work closely with Procurement to manage monthly rate cards and customer-specific pricing
Ensure data accuracy and integrity across CargoWise and Navia’s customer portal (Navia Hub)
Lead continuous improvement initiatives to enhance service delivery and operational efficiency
Maintain strong oversight of origin management to support order flow and on-time execution
Coordinate with origin operations teams and overseas agents, providing clear guidance on carriers, routings, and booking strategies
Maintain end-to-end account oversight to ensure operational standards, KPIs, and customer expectations are met
Provide operational leadership and coverage during team absences as required
Review and audit files in line with agreed KPIs and compliance standards
Support urgent or time-critical shipments when required
Perform additional duties as directed by management
Lead and support the onboarding of new key accounts in partnership with the Account and Product Director
Coordinate internal teams and external stakeholders to ensure a structured and efficient implementation process
Maintain a strong working knowledge of Navia’s systems and platforms, including: CargoWise (CW1), Navia Hub, Microsoft Power BI
Review reporting and conduct internal audits to ensure data accuracy and consistency
Ensure customer master data is maintained and kept up to date
Provide commercial leadership for assigned key accounts, including pricing strategy and rate management
Support ad hoc quoting for key customers as required
Ensure agreed carrier and pricing strategies are executed as planned
Partner with sales management to identify margin improvement and value-add opportunities
Participate in client calls, reviews, and in-person meetings as required
Qualification
Required
5+ years of strong working knowledge of international transportation and logistics (ocean/air/ 3PL/4PL/PO management)
Excellent communication and relationship management skills
Operational knowledge of Cargowise, including PAVE, Workflow, and Tasks
Advanced proficiency in MS Office suite of products (Excel, PowerPoint, and Visio)
Proficiency in supply chain concepts and processes (i.e., international supply chain, compliance, distribution and/or procurement)
Commercially minded with the ability to identify growth opportunities
Strong organizational skills and attention to detail
Comfortable managing multiple stakeholders and priorities
Financial and accounting acumen
A well-organized self-starter who is highly detail-oriented
Team player able to empower staff and drive momentum and positivity
Preferred
Multilingual
Bachelor's degree in logistics, supply chain or international business
Basic knowledge of ED/APII concepts and processes and ERP systems (JDE/SAP, etc.)
Experience working on the Shipper/Importer side of the business
Company
Navia
NAVIA offers international logistics management solutions for our clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase