AAA Auto Club Enterprises · 1 day ago
Call Center Representative - Roadside Assistance
United States
Full-time
Remote
New Grad, Entry Level
$19.55/hr - $21.51/hrAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking career-minded, service-driven professionals to join their team. As a Call Center Representative, you will be the first point of contact for members requiring emergency roadside assistance, ensuring their immediate safety while delivering exceptional customer service.
Insurance
Responsibilities
Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
Maintain a compassionate and composed demeanor, especially during high-intensity calls
Relay critical information to the internal and external teams to expedite the dispatching process
Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction
Qualification
Required
Prior customer service experience
Ability to provide excellent customer service and thrive in a high-volume call environment
Excellent communication skills, both verbal and written
Empathy and a strong desire to help those in distress
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
Comprehensive understanding of maps, GPS systems, and traffic safety rules
Proficiency in Microsoft Teams and Outlook
High School diploma, GED or equivalent
Dedicated, quiet workspace without interruptions
Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc)
Demonstrated ability to uphold productivity and confidentiality in a remote setting
Regular attendance in virtual team meetings and training sessions
Availability during standard business hours and flexibility for possible shift adjustments
Preferred
Call Center experience is preferred
Bilingual skills, especially in Spanish, are a plus
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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