Kensington360 · 1 day ago
Resident Service Technician (Robotic Forklifts / AGVs)
Kensington360 is hiring a Resident Service Technician to support after-sales maintenance operations for robotic forklift/AGV systems. This customer-facing, hands-on role involves maintaining and repairing advanced autonomous material handling equipment while ensuring reliability and performance at customer sites across the Americas region.
Responsibilities
Maintain and repair a fleet of robotic forklifts at a primary customer site (up to 10% travel to secondary sites)
Troubleshoot and repair robotic lift truck equipment including lasers, sensors, and communication systems
Perform preventive maintenance (lubrication, cleaning, replacement of worn parts)
Document action plans, interventions, and final resolutions for support services
Calibrate robotic AGVs to ensure optimal performance
Conduct routine inspections, testing, and quality checks
Perform robot retrofits and hardware upgrades
Support installation phases and project ramp-up
Provide on-the-job training to customer users when required
Test new hardware and support continuous improvement initiatives
Qualification
Required
3–5 years of mechanical experience in automotive, aviation, or forklift maintenance
Solid knowledge of hydraulics, electrical, and charging systems
Ability to read and understand electrical schematics
Strong communication skills and a customer-oriented mindset
Valid driver's license and ability to obtain a passport
High school diploma (Associate's degree preferred)
Ability to pass a background check
Preferred
Electrical forklift experience (strong plus)
Certified Forklift Technician (CFT)
Spanish or French language skills