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PharmaCann Inc · 1 day ago

Front of House Manager

South Philly, PA

Full-time

Onsite

Mid, Senior Level

$25/hr - $25/hr

4+ years exp

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. The Front of House Manager is responsible for managing a team to improve customer experience, implement operational initiatives, and ensure compliance with safety and regulatory standards.

Health CareMedical

Responsibilities

Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge

Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture

Work closely with GM and other Managers to exceed sales volume and KPI goals

Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met

Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation

Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary

Uphold company standards for merchandise presentation and ensure menu availability is current

Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team

Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals

Establish and implement operational policies, standards, and procedures for retail staff

Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed

Partner with the PharmaCann Human Resources team in the following HR functions:

Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume

Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s

Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete

Ensure continuous training and development with team members through training curriculums that results in consistency across all stores

Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement

Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR

Maintain a highly organized and professional documentation of employee issues

This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Projects a positive image of the organization to employees, customers, industry, and community

Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualification

Customer service managementTrainingDevelopmentTeam leadershipRetail managementOperational policiesInterpersonal skillsCollaborationCommunication

Required

Minimum 21 years of age (or per state regulations)

Minimum 2 years' experience supervising the training, quality, and customer service in retail

1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience

Minimum 4 years' retail experience, including a combination of front end and/or inventory responsibilities

Preferred

Bachelor's Degree in business, operations management, or a related field is preferred

Store management experience preferred

Company

PharmaCann Inc

PharmaCann, founded in 2014, is one of the country’s largest vertically integrated cannabis companies, providing safe, reliable, top-quality cannabis products to improve people’s lives.

Founded in 2014

Oak Park, Illinois, USA

51-200 employees