HP · 1 day ago
Customer Delivery Manager
All Cities, South Carolina, United States of America
Full-time
Onsite
Senior Level
7+ years expHP is a leading technology company, and they are seeking a Customer Delivery Manager. This role is responsible for strategy formulation in service delivery, high-risk project oversight, and ensuring compliance with service level agreements.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers
Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls
Manages high-risk projects, leads cross-functional teams, and implements corrective actions
Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans
Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives
Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes
Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution
Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees
Qualification
Required
Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
Typically has 7-10 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase