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Mural Group · 1 day ago

Product Operations Lead

New York, NY

Full-time

Onsite

Senior Level

$170K/yr - $210K/yr

5+ years exp

Mural Group is a startup focused recruiting consulting company partnering with a Series A Fintech company based in NYC. The Product Operations Lead will manage a complex enterprise relationship, acting as a strategic partner and mini-GM, overseeing product intake, commercial performance, and long-term expansion.

Staffing & Recruiting

Responsibilities

Serve as the day-to-day and executive point of contact for an enterprise client in the insurance and financial industry

Build trusted relationships across product, technology, operations, compliance, and executive stakeholders

Navigate complex enterprise decision-making and align stakeholders with differing priorities

Act as the translation layer between the client’s product organization and internal product, engineering, and delivery teams

Intake, evaluate, and prioritize product and technical requests

Distinguish between contractual obligations, strategic opportunities, and non-essential requests

Manage scope, expectations, and timelines while protecting internal teams from unnecessary noise

Own the financial performance of the account, including revenue forecasting, margin awareness, and cost-to-serve

Identify opportunities to expand the relationship through new features, services, or use cases

Partner with leadership to support renewals, expansions, and pricing conversations

Qualification

Enterprise SaaS experienceFinancial services backgroundProductEngineering collaborationTechnical fluencyCommercially mindedExecutive presenceNavigate ambiguityOrganizational skills