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Extra Space Storage · 1 day ago

District Team Lead

North Andover, MA, United States 01845

Full-time

Onsite

Entry, Mid Level

$22/hr - $30/hr

1+ years exp

Extra Space Storage is a leading provider in the storage industry, and they are seeking a District Team Lead to oversee daily operations across multiple site locations. This role involves training new employees, providing district leadership, and assisting the District Manager in executing operational goals and strategies.

CommercialReal Estate InvestmentSelf-Storage

Growth Opportunities

Responsibilities

Ensuring completion of Day One Onboarding process in respective systems with new hires

Training and assisting in the development of new employees using Extra Space University (LMS) and effective adult learning, behavior based learning methodologies

Providing on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing

Serving as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processes

Coordinating as needed and delivering training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLM

Screening candidates for open positions

Acting as first contact for customer issues before escalation to the District Manager

Partnering with DM to drive operational goals and district contests

Adequately scheduling personnel

Assisting DM in conducting audits, Extra Clean site visits, and any other district projects as needed

Coordinating activities related to new store openings and closings

Qualification

Leadership skillsDirect sales experienceRetail experienceCustomer service experienceTraining experience

Required

Employees must have a current Driver License and must be able to travel to a number of properties

Must be a tenured Store Manager of at least six months

A High School diploma/GED equivalent and at least one year of related experience and/or training in direct sales, retail and/or customer service is required

Leadership skills and experience supervising others is required