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Lids · 1 day ago

Deskside Support Technician

Indianapolis, IN

Full-time

Onsite

Mid Level

3+ years exp

Lids Sports Group is the largest licensed sports retailer in North America, specializing in fan and fashion-oriented headwear and apparel. They are seeking a Deskside Support Technician to provide technical assistance to corporate computer users, troubleshoot hardware and software issues, and maintain high customer satisfaction.

ApparelFashionLifestyleRetailSports

Hiring Manager

Norah Rose

Responsibilities

Provide technical assistance to corporate computer users

Answer questions or resolve computer problems in person, via telephone, or electronically

Keep abreast of new product lines relative to Lids standards. Evaluate new products and make recommendations on hardware standards for LIDS Corp and Stores

Work with current and potential service (warranty or out of warranty repair) and equipment secondary market/decommission vendors to establish best pricing and services

Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment

Processes timely and accurate information to ensure compliance with vendor warranty requirements

Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns

Configure & Deliver Corp IT Equipment as needed

Assists the IT Depot in diagnosing and troubleshooting IT equipment

Interface with all departments, as requested, to fulfill IT hardware needs

Support and adhere to all company policies, procedures, and guidelines

Provide excellent customer service as outlined in the HW&L policy manual

Maintains and updates work order tickets in ITSM tool

Completes all Dell warranty work responsible for gathering and documenting equipment needing repair, coordination of work to be completed with Dell and return of repaired equipment to active inventory

Qualification

Desktop SupportWindows Operating SystemsComputer HardwareTechnical AssistanceMicrosoft SuiteIT SystemsProblem SolvingCommunication Skills

Required

Associates Degree (Bachelor's preferred) in a computer related curriculum preferred

A minimum of 3 years experience supporting and maintaining various computer hardware and desktop software

Strong problem solving and communication skills

Knowledge of the following hardware devices and internal components: Personal Computer and Laptops: CPU, Keyboard, Monitor, Mouse, Peripherals: Scanners, Check readers, Receipt Printers, Laser Printers, RF-Guns, PDA, Modems, Monitors, Audio/Visual Products

Knowledge of Window Operating Systems and the Microsoft Suite, IT Systems (Track IT)