Onward Search · 1 week ago
Call Center Representative (hybrid contract)
SLC Metro Area
Contract
Hybrid
New Grad, Entry Level
$20/hr - $20/hrOnward Search is seeking a Call Center Representative to deliver high-quality customer service by providing accurate information regarding accounts, programs, policies, and processes. The role involves managing inquiries from various stakeholders and requires processing requests, maintaining accounts, and resolving issues in accordance with established guidelines.
AdvertisingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Shane Lemons
Responsibilities
Answer inbound customer calls and provide accurate information regarding deposit products, account status, and servicing policies
Conduct follow-up actions related to account inquiries, customer issues, and application updates while documenting all activities clearly
Perform account maintenance, including research, reconciliation, financial and status adjustments, and other updates within required timelines
Respond to email and written inquiries, escalating issues or exceptional service situations when appropriate
Maintain knowledge of products, servicing policies, competitive offerings, and internal procedures
Process deposit applications, enter detailed comments, and complete database updates accurately
Make outbound calls to provide information, request clarification, or resolve outstanding issues
Track completed work and support additional business functions as needed
Meet productivity, quality, and service standards while maintaining compliance with policies and operational guidelines
Participate in required training, maintain organized reference materials, identify system or process issues, and support improvements
Qualification
Required
High school diploma or equivalent
Background in banking or customer service with strong understanding of multiple business processes and procedures
Proficiency with department systems and familiarity with Microsoft Word and Excel
Strong verbal and written communication skills with the ability to handle complex issues professionally
Excellent data entry accuracy and the ability to manage multiple priorities in time-sensitive environments
Proven success meeting team and individual work goals while maintaining dependable attendance
Ability to work independently with limited supervision and apply broader problem-solving perspectives
Developed specialized or multi-skilled capabilities through training or related experience
Benefits
Benefits eligible
Company
Onward Search
Recruitment and Staffing Services for Digital, Creative, and Marketing Professionals.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mike Ondocin
Chief Operating Officer
Recent News
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