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FIRST · 1 day ago

Team Lead, Event Technology

GS - Jersey City

Full-time

Hybrid

Senior Level, Lead/Staff

$100K/yr - $140K/yr

8+ years exp

FIRST is a leading global brand experience agency serving clients across various industries. The Team Lead, Event Technology is responsible for managing client initiatives, mentoring team members, and ensuring strong client relationships while overseeing the technological aspects of events.

Events

H1B Sponsor Likely

Responsibilities

Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture

Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process

Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules and approve monthly expenses

Ensure the team maintains strong, positive relationships with clients

Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning

FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible

Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale

Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes

Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions

Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change

Refine and drive best practice; ensure team adheres to firm’s SOP and compliance requirements

Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis

Project oversight of event registration websites, app builds and all technological aspects of our events, providing more junior team members with project guidance

Innovate and keep up-to-date on all emerging technologies and trends and ensure team members are informed

Work alongside other Team Leads to manage relationships with technology suppliers including the negotiation of contracts

Assist with managing Event Technology staffing requests, considering individual team members capacities and capabilities

Responsible for capacity management and flagging when scalable resources are needed

Delivery of consistent service excellence across multiple clients’ relationships and assigned projects, and pro-actively encourage quality improvement

Take the lead in the deepening of client relationships through pro-active professional consultation and advice where applicable

Build excellent relations with clients through positive, precise, clear verbal and written communications

Deepen client relationships through increased service range innovation

Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations

Travel for on-site management when necessary

Qualification

Event TechnologyAttendee ManagementClient ManagementProject ManagementHTMLCSSCventMicrosoft ExcelVirtual Meeting PlatformsCommunication SkillsTeam LeadershipProblem SolvingAdaptability

Required

8-10+ years in Event Technology and Attendee Management

Bachelor's Degree preferred

Proficient programming skills of HTML and CSS is beneficial

Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms

Onsite event registration experience

Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms

Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint

Advanced project management skills with the ability to manage multiple projects simultaneously

Excellent written and oral communication skills at all levels

Extensive industry knowledge of new suppliers, services, and best practices

Strong client management skills with the ability to influence and lead by example, fostering a positive environment

Strong ability to create best practice and take on new initiatives independently

Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles

Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

Work intelligently and ensure that the Team Manager is aware of problems or issues which negatively affect productivity

Strict and accurate adherence to company's time tracking policies and systems

Ensure knowledge is shared within the team through positive communications

Work on ad hoc requests from clients as required

Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings

Benefits

Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)

401 (k)

Five Flexible Spending Accounts Options

Generous Paid Time Off Allowance

Employee Assistance Program (EAP)

Life, Disability & Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Company

FIRST

FIRST provides world-class event delivery, creative development and technical production for a wide range of clients.

Founded in 1996

London, England, GBR

501-1000 employees

https://firstagency.com/

H1B Sponsorship

FIRST has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2021 (1)

2020 (2)