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Thrive Companies · 1 day ago

Community Management Associate

Columbus, OH

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

Thrive Companies is dedicated to creating meaningful relationships within communities. The Community Management Associate is responsible for maintaining quality assurance in the community, providing excellent customer service, and managing the application approval process.

Real Estate

H1B Sponsor Likely

Responsibilities

Maximize Financial Results

Preserve and Protect the Community to the Owner’s Standards

Anticipate and Proactively Execute with Controlled Urgency

Deliver Superior Customer Experience

Prepare the community each day with Thrive Experience and White Glove standard in mind. Assure quality and cleanliness of all areas of the approach to the lobby, the lobby, amenities, common areas, approaches to vacant tour homes and models, opens vacant apartment homes via sparkling and staging as well as shutting down the homes at the end of the business each day

Receive hand off at the time an application is submitted from Leasing Representative or Leasing Manager regarding the application process application to lease signing, and all other pertinent information to ensure that the lease and all addenda is correct

Conduct background checks on applicants including credit checks, criminal background checks, income verification and rental verification

The CMA will also perform all administrative functions regarding the application approval process, lease signing, notification of approvals and next steps and execute the move in orientation

Understands and complies with Fair Housing Laws and all company rules and regulations

Maintains an accurate knowledge of all aspects of the community

Maintain resident files in accordance with company policy and regulatory agency policy

Assist residents with service requests. Enter service requests into the property software

Collects rental payments and all other fees

Conducts follow-up with residents when necessary to ensure overall customer satisfaction

Assist with move-in/move-out process

Manage lease renewal process

Responds to all calls, emails, and site visits in a timely manner

Performs other duties as assigned

Qualification

Community ManagementCustomer ServiceFair Housing KnowledgeCommunity Management SoftwareMicrosoft OfficeAttention to DetailOrganizational SkillsInterpersonal SkillsProblem SolvingFlexibility

Required

Work requires a strong sense of responsibility, ownership and accountability

Work requires strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community management

Work requires the ability to work independently and in a team environment

Work requires strong customer service skills

Work requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills

Work requires the ability to adhere and ensure all safety policies and procedures are followed by all

Work requires excellent interpersonal skills including strong verbal and written communication skills

Work requires a positive, get the job done attitude

Work requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary

Work requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations

Work requires the ability to troubleshoot problems and devise creative solutions

Work requires the knowledge or the ability to learn community management software in a timely manner

High school degree or equivalent required

Preferred

bachelor's degree in Community Management, Real Estate, Business Administration or a related field preferred

At least two (2) to four (4) years of related community management experience preferred

Experience with community management software systems and Microsoft Office® is preferred

Benefits

Health, dental and vision insurances

401K with match

Generous PTO

Commissions

Apartment discounts

Free gym membership

Company

Thrive Companies

Thrive Companies specializes in acquiring underutilized and abandoned properties and redeveloping them to their highest and best use, thus restoring vacant spaces to places of pride.

Founded in 2003

Columbus, Ohio, USA

51-200 employees

https://thrivecos.com/

H1B Sponsorship

Thrive Companies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2021 (1)