Customer Support/EDI Specialist - 159501 jobs in United States
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This job has closed.
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Atrium ยท 3 days ago

Customer Support/EDI Specialist - 159501

positionDoral, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$24/hr - $30/hr
date2+ years exp

Atrium is a people-centric organization that fosters collaboration and innovation. They are seeking a Customer Support/EDI Specialist to manage order processing and serve as the primary contact for wholesale accounts, ensuring compliance and accuracy in EDI transactions.

Real Estate
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Growth Opportunities

Responsibilities

Serve as the primary point of contact for wholesale accounts regarding orders, shipments, and product inquiries
Manage all EDI transactions, including order entry (850), acknowledgments (855), advance shipping notices (856), and invoicing (810)
Monitor EDI transmission errors and coordinate with IT teams or EDI providers to resolve issues promptly
Ensure compliance with customer routing guides and vendor requirements
Verify order accuracy, pricing, and inventory availability prior to customer confirmation
Coordinate shipping schedules with warehouse and logistics teams
Handle returns, chargebacks, and credit memos in accordance with company policies
Maintain detailed records of customer communications and order statuses within ERP and CRM systems
Provide reporting and data support to sales and operations teams as needed
Contribute to continuous improvement initiatives across customer service and EDI workflows

Qualification

EDI systemsMicrosoft ExcelCustomer service experienceOrder entryMulti-tasking

Required

Minimum of 2+ years of experience in a customer service and/or order entry role
Hands-on experience working with EDI (Electronic Data Interchange) systems
Strong proficiency in Microsoft Excel, including VLOOKUPs, pivot tables, and formulas
Ability to meet deadlines, manage multiple priorities, and proactively resolve issues

Preferred

Experience working within the wholesale industry
Background in fashion, footwear, or retail industries
Exposure to additional areas of retail operations
Associate degree or higher preferred but not required

Benefits

Medical, Dental, and Vision coverage (single and family)
401(k) plan

Company

Atrium

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Atrium is a global WBENC-certified Talent Solutions and Extended Workforce Management leader.
dateFounded in 1946
location
Dallas, Texas, USA
people-size201-500 employees
web-link
http://atrium.com

Funding

Current Stage
Growth Stage

Leadership Team

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Caylon Joiner
Talent Acquisition Partner
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Shannon Mooney
Managing Director, Strategic Partnerships
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Company data provided by crunchbase