FUJIFILM Dimatix, Inc. · 1 day ago
Field Support Engineer II
Lebanon, NH
Full-time
Onsite
Senior Level
5+ years expFUJIFILM Dimatix, Inc. is a leader in the manufacturing and design of inkjet printheads, and they are seeking a Field Support Engineer II to provide technical support to customers. The role involves troubleshooting, building customer relationships, and collaborating with various teams to enhance product quality and customer satisfaction.
Nanotechnology
Responsibilities
Maintains productive and positive technical support relationships with customers
Collaborates as a team member with FIIS Sales and Business Development personnel to provide primary escalation-level customer support
Delivers timely responses to customer inquiries and follows through on all tasks and action items
Conducts customer training sessions, both onsite and at FIIS facilities, as required
Assists in developing technical support documentation, training literature, and programs
Analyzes complex, ambiguous, and challenging customer problems; develops logical conclusions or hypotheses and recommends solutions
Works closely with FIIS colleagues through the escalation process to engage Engineering and other resources for customer case resolution
Communicates appropriately with other FIIS departments to address customer inquiries
Participates in or leads teams addressing product-specific problems and development opportunities
Prepares trip reports detailing the status of customer products, issues, and opportunities after each visit
Travels to customer sites and FIIS facilities, occasionally on short notice
Regularly trains at FIIS to stay current with new products, processes, applications, and technologies
Participates in returned material investigations, failure analysis of returned products and issues; documents findings and provides reports and analysis
Collaborates closely with Engineers and Technicians, making recommendations for design improvements and participating in design reviews
Drives continuous improvement of product designs and manufacturing processes based on customer feedback
Assists in ensuring that the Quality Assurance program complies with customer requirements, engineering specifications, and production schedules
Interacts with customers to identify quality improvement opportunities and establishes feedback loops with Manufacturing and Engineering teams
Provides input to product planning and upgrade activities
Completes all required administrative tasks accurately and on time, including time sheets, expense reports, and trip reports
Qualification
Required
Excellent customer interaction skills
Minimum 5 years of related experience with a Bachelor's degree; or 3 years with a Master's degree; or equivalent combination of education and experience
Advanced reasoning skills to analyze and solve customer problems
Ability to work collaboratively across multiple functional departments
Excellent written, verbal, and presentation skills; proficient in English
Strong math and computational skills
Knowledge of wiring, mechanical systems, and electronics
Familiarity with complex computer technologies
At least 2 years of customer support experience, including 1 year of field service support
Ability to educate customers on systems and troubleshoot problems effectively
Preferred
Expert level understanding of digital printing technology
Expert level understanding of FIIS products and their applications
Proficiency in creating and manipulating graphic images using various formats and software programs
Expertise in Adobe Photoshop, Adobe Illustrator and Paint Shop Pro
High level knowledge of chemistry, EE/SW and fluid physics
Benefits
Competitive wages
A generous benefits package
A friendly, dynamic working environment
Company
FUJIFILM Dimatix, Inc.
FUJIFILM Dimatix - The world’s leading supplier of piezoelectric drop-on-demand inkjet products used for industrial applications, is driving a revolution in inkjet technology to support a new generation of products used for print production, industrial product decoration and materials deposition.
Santa Clara, California, US
501-1000 employees
H1B Sponsorship
FUJIFILM Dimatix, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (3)
2021 (3)
2020 (6)
Funding
Current Stage
Late StageCompany data provided by crunchbase