Mizzen+Main · 1 day ago
Key Holder - Full-Time - SouthPark - Charlotte, NC
Charlotte, NC
Full-time
Onsite
Mid LevelMizzen+Main is a premium men’s brand founded in 2012, focusing on performance fabrics and tailored silhouettes. They are seeking a driven Keyholder to support their retail team, ensuring smooth store operations and delivering exceptional customer experiences.
E-CommerceFashionRetail
Responsibilities
Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members
Deliver exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience
Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism
Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom
Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures
Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales
Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience
Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional
Understand and enforce all company policies and procedures to ensure store compliance and safety
Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up
Qualification
Required
Prior retail or customer-facing experience, preferably in a keyholder or supervisory role
Strong communication and leadership skills with a customer-first mindset
Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology
Availability to work flexible hours including evenings, weekends, and holidays as needed
Dependable and punctual, with the ability to follow direction and take initiative
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
Company
Mizzen+Main
Mizzen+Main creates a next great american brand and bring innovation to classic menswear.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.55MKey Investors
L CattertonDavid Schottenstein
2017-04-05Private Equity
2016-02-03Series B· $3M
2014-08-28Series A· $1.2M
Leadership Team
Ryan Kent
Chief Executive Officer
Kevin Lavelle
Founder, Chairman of the Board
Recent News
Austin Business Journal
2024-12-11
Yahoo Finance
2024-04-07
Company data provided by crunchbase