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Ledcor · 1 day ago

Field Operations Technician

Knoxville, TN

Full-time

Onsite

Senior Level

5+ years exp

Ledcor is a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. The Field Operations Technician will perform installation, repair, configuration, and testing of telecommunications services while providing an elite customer service experience.

Construction

No H1B

Responsibilities

To provide an elite customer service experience to all

Ability to de-escalate customer concerns in a professional manner

Working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions

To identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections

To maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment

Qualification

Telecommunications experienceInstallationRepairOptical Time Domain ReflectometerMicrosoft Office SuiteCustomer service skillsVerbal communicationWritten communicationProblem-solving skills

Required

Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling

A positive, 'can-do' attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity

Strong knowledge of Microsoft Office suite

Experience working in the field independently and thriving in a dynamic environment

Clear and efficient verbal and written communication skills