United Imaging - North America ยท 1 day ago
Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
New York, NY
Full-time
Hybrid
Mid LevelUnited Imaging is a leading global medical device developer and supplier, passionate about improving patient care worldwide. The Customer Service Engineer will provide top-level on-site service support for medical imaging equipment, ensuring customer satisfaction and effective troubleshooting.
Medical Device
Responsibilities
Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
Embrace new technology while levering core strengths in customer service and service support
Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate
Qualification
Required
This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position
Associate degree in technical field and/or equivalent experience preferred
Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
Strong customer communication skills with ability to effectively communicate both verbally and in writing
Demonstrated ability to contribute to a team environment focused on customer success
Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
Valid driver's license and good driving record required
Willingness to travel extensively (at least 75%) as needed for customer support and training
This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields
Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work
Benefits
Medical
Dental
Vision
Short- & long-term disability insurance
Employee assistance program
Company paid basic life insurance
401(k) with employer match
Paid time off
Sick leave
(12) paid holidays
Performance-based incentive compensation (such as cash bonus(es)
Company
United Imaging - North America
At United Imaging, we develop and produce advanced medical products and IT solutions that cover the entire process of medical imaging diagnosis and treatment.
Founded in 2011Houston, Texas, US
10001+ employeesFunding
Current Stage
Late StageLeadership Team
Jeffrey Bundy
CEO UIH Solutions
Company data provided by crunchbase