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ASTEC · 1 day ago

Field Service Technician I

Sterling, IL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Astec is a global manufacturing company focused on infrastructure development equipment. The Field Service Technician I is responsible for the installation, operation, and maintenance of Astec products, ensuring customer satisfaction through training and support.

Machinery

Responsibilities

Perform installation under the direction of more experienced employees

Maintains positive and professional attitude with customers

Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems

Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations

Generates written field service reports for daily activities; submit reports as required

Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation

Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing

Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff

Qualification

Electrical circuits knowledgeMechanical blueprint readingWelding skillsConstruction experienceAnalytical skillsComputer skillsCommunication skillsConflict managementTeamwork

Required

High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management

Minimum 0-2 years' experience in construction, manufacturing, or related fields

Knowledge of electrical and electronic circuits

Ability to read and understand mechanical, electrical, and electronics blueprints and designs

Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment

Willingness and ability to travel extensively domestically and internationally at a moment's notice

Excellent communication skills, both oral and written

Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)

Strong analytical skills

Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications

Capable to manage conflict and resolve issues most positively for all parties concerned

Experience in working alone, or in a small group and being comfortable with independence on the job

Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team

Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision