The Cape Cod Five Cents Savings Bank · 1 day ago
Training Specialist/Instructional Designer III - Partially Onsite in Hyannis, MA
Hyannis, MA
Full-time
Onsite
Mid Level
4+ years expThe Cape Cod Five Cents Savings Bank is seeking a Training Specialist/Instructional Designer III who will design, develop, and deliver various learning interventions using the ADDIE process. The role involves creating engaging training materials and facilitating instructor-led workshops to enhance customer service and sales skills among bank employees.
BankingLendingWealth Management
Responsibilities
Conduct analysis, design, develop, implement, evaluate, and maintain web-based (WBT), instructor-led (ILT), and hybrid training, as well as job aids (print based job aids, as well as online performance support tools)
Lead, support, or be a one-person team on training projects ranging from building singular “just-in-time” modules to overhauling complete curricula
Conduct various analyses (e.g., root cause analyses, needs assessments, best practices or benchmarking studies) to determine if training is needed and, if so, to define the target audience, learning objectives, and measurements required for a successful learning intervention
Design and develop high quality, interactive, and engaging courseware (WBT, ILT, & hybrid learning approaches)
Design and develop clear and concise procedures and basic knowledge management assets
Lead lessons learned sessions, and apply learnings to process improvement designed to increase quality or efficiency of the Learning & Development Team and its members
Deliver/facilitate instructor-led courseware and workshops, serving as the primary or backup facilitator for new hires, as well as lead on targeted special assignments for specific audiences (e.g., new product or system training)
Provide basic day-to-day LMS support to bank employees (e.g., resolve completion status issues, reset passwords) and Learning & Development Team (e.g., building, assigning, and scheduling courses)
Design, develop, and maintain questions and scenarios to support ongoing assessment and coaching of bank staff
Provide individual and / or specialized coaching for employees experiencing specific performance problems relating to the Training Specialist’s main area of focus or to employees who underperform in on-boarding or on the job
Maintain and contribute to the Learning & Development Team intranet web site
Research and study various components of Instructional Design, including learning theory, graphic design and development, web design and development (HTML, CSS, JavaScript), production software (e.g., Photoshop, Illustrator, Premiere, Audition), and any area of the ADDIE model (Analysis, Design, Development, Implementation, & Evaluation)
Research and study various components of Human Performance Improvement, including Six Sigma, process improvement, organizational communication and development, performance support systems, knowledge management, procedural documentation, and change management
Research and study various components of Instruction and Facilitation, including lecture, presentation and delivery strategies & techniques, small group facilitation, instructional activity debrief, discovery-based instruction, problem-based instruction, project-based instruction, ad hoc instructional activity development, common ice breakers, and energizers
Share knowledge and skills with other team members (e.g., leading “brown-bag” sessions or presenting “teach-backs”)
Assist the Director of Learning & Development in the mentoring and professional development of other team members
Lead and/or participate in project brainstorming sessions with team members assigned to different projects
Attend corporate and/or team meetings
Generate standard reports
Qualification
Required
BA/BS required, ideally in Business, Finance, Training, English, Communications, Instructional Design, or Education
Minimum of four years of relevant work experience; or equivalent combination of education and experience to include at least six years in sales, customer service, consumer lending, computer systems, and coaching others in a financial services organization
The Training Specialist / Instructional Designer III should be able to do the following with light coaching and/or supervision & guidance:
Apply best practices in adult learning theory in the design of web-based and instructor-led training
Conduct analyses using multiple data collection methodologies (e.g., observation, survey, interview, focus group)
Design and create well-structured and engaging instructional materials
Write print materials (facilitator guides, learner guides, workbooks, job aids, etc.)
Write online materials (screen text, online procedures, interactive job aids and knowledge support tools)
Create well-designed online training screens and interactions
Collaborate with other designers to create engaging training interventions
Apply best practices in the facilitation of classroom instruction (e.g., lecture, presentation, leading discussion, steering problem-based learning, brainstorming, reflecting, redirecting, leveraging open and closed-ended questions, resolving classroom conflict, coaching)
Manage time effectively across one or two projects and tasks
Build effective relationships with subject matter experts, top performers, and managers across multiple levels within the bank
Quickly come up to speed with knowledge of the financial industry, if needed
Use a Windows-based PC at an expert-level
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Problem Solving
Dealing with Ambiguity
Written and Verbal Communication (clear, concise, and engaging)
Time Management
Demonstrate Courage
Drive for Results
Interpersonal Savvy
Customer Focus
Integrity and Trust
Self-Development
Creativity
Technology Savvy
Preferred
Master's degree preferred
Mid-level or higher mastery of Microsoft Word and PowerPoint preferred, but not required
Mid-level or higher mastery of Adobe Photoshop preferred, but not required
Familiarity with Articulate Storyline preferred, but not required
Mid-level or higher mastery of SharePoint preferred but not required
Company
The Cape Cod Five Cents Savings Bank
Cape Cod 5 is a community bank with over $5.7 billion in assets committed to supporting its customers wherever they are – in the world and on their life journey – through its full-service digital offerings or in person at one of its locations throughout Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50M2020-11-04Debt Financing· $50M
Leadership Team
Dorothy A. Savarese
Founder, Chair and Chief Executive Officer
Recent News
2024-05-23
Company data provided by crunchbase