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Capital One · 1 day ago

Director, Product Management, Intelligent Routing

New York, NY

Full-time

Onsite

Mid, Senior Level

$210K/yr - $239K/yr

7+ years exp

Capital One is a financial services company that focuses on innovative technology to enhance customer experiences. The Director of Product Management will lead the Intelligent Routing product suite, optimizing the workflow for call center agents and collaborating with various stakeholders to define product strategy and delivery.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead the Intelligent Routing product suite, optimizing work routed to call center agents

Define the strategy of the product suite and the roadmap for discovery and delivery

Drive scale across the Enterprise by collaborating with multiple groups of stakeholders

Demonstrate proficiency in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership

Qualification

Product ManagementQuantitative AnalysisDigital Product DevelopmentHuman Centered DesignTransformational LeadershipIntegrated Problem SolvingBusiness StrategyTechnology Driven

Required

At least 7 years of experience working in Product Management

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration