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Commonpoint · 1 day ago

Administrative Manager, Bay Terrace Center

New York, NY

Full-time

Onsite

Mid Level

$55K/yr - $60K/yr

3+ years exp

Commonpoint Queens is seeking a highly personable, customer service-oriented, organized, and tech-savvy Administrative Manager to join their leadership team. This role involves overseeing administrative operations and supporting seasonal programming while ensuring a positive customer experience and compliance with health regulations.

CommunitiesFitnessHealth CareNon Profit

Responsibilities

Serve as a welcoming, customer-focused point of contact for members, renters, guests, and staff

Proactively reconnect with past members and renters to encourage renewals and ongoing engagement

Help foster a positive, professional atmosphere that promotes strong morale and community well-being

Maintain and update dashboards, spreadsheets, and tracking tools for the Sports Complex and Pool Club

Stay current with CRM systems and administrative software; quickly adapt to new platforms

Develop and manage organized systems for member, renter, and staff tracking

Prepare payroll during summer operations and process purchase orders and invoices through designated systems

Design, maintain, and improve filing systems and office procedures

Recruit, onboard, train, and support office staff

Create and manage weekly schedules for administrative staff

Prepare and lead pre-season, post-season, and in-service trainings

Coach and supervise staff performance, including evaluations and corrective action when necessary

Ensure the safety of all members, renters, guests, and staff

Implement and monitor compliance with NYC Department of Health regulations and all applicable permits

Support facility operations by maintaining efficient office systems and workflows

Partner with the Senior Director to support financial goals, including budget preparation, expense tracking, and variance analysis

Prepare reports, analyze trends, and communicate key insights to leadership

Qualification

CRM systemsAdministrative managementCustomer serviceSpreadsheet proficiencyStaff supervisionTraining skillsCompliance knowledgeFinancial analysisCPO certificationCPR & First AidNYC Health PermitInterpersonal skillsCommunication skillsOrganizational skills

Required

Bachelor's degree required

Strong interpersonal and communication skills; enjoys working with the public

Comfortable using computers, spreadsheets, dashboards, and CRM systems

Proven ability to supervise staff and manage multiple priorities

Certified Pool Operator (CPO)

CPR & First Aid

NYC Department of Health Food Permit

Flexible schedule, including evenings and weekends

Availability to work summer holidays: Memorial Day, Fourth of July, and Labor Day

Ability to walk throughout the facility for extended periods

Ability to lift and carry up to 20 lbs as needed

Occasional travel to other Commonpoint Queens sites may be required

Preferred

3–5 years of customer service, hospitality, or administrative management experience preferred

Company

Commonpoint

Commonpoint is dedicated to sustaining and enhancing the quality of individual, family and communal life, through services to people of all ages, ability levels, stages of life and backgrounds.

Founded in 1954

Forest Hills, New York, USA

501-1000 employees