Russell Tobin ยท 4 days ago
Digital Messaging Operations Analyst
United States
Contract
Remote
Entry Level
$30/hr - $35/hr
1+ years expRussell Tobin is working with a specialty retail company that is hiring a Remote Digital Messaging Operations Analyst. This role is responsible for the day-to-day operational execution and coordination across Email, Push, and SMS channels, ensuring campaigns move through the system smoothly and predictably.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Daljeet Kalsi
Responsibilities
Prepare and distribute readiness agendas for Digital Messaging meetings
Draft and post readiness recaps, including action items, owners, and follow-ups
Track readiness issues and ensure updates are communicated clearly
Maintain readiness milestones within the Digital Messaging Calendar
Support ongoing readiness coordination
Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership
Coordinate deployment readiness by confirming required steps are completed prior to launch
Support go/no-go readiness checks and monitor deployments for issues
Flag deployment risks or gaps to Operations leadership as needed
Maintain and update project tracking sheets across Email, Push, and SMS
Ensure work is logged, tracked, and up to date
Support template usage, views, and data consistency
Assist with workflow hygiene and follow-up tracking
Manage ticket intake for Digital Messaging requests
Ensure tickets are complete, routed correctly, and aligned to intake standards
Track open requests and follow up on missing information
Support SLA tracking and operational follow-ups
Maintain Push and SMS process documentation, runbooks, and reference materials
Ensure documentation reflects current workflows and standards
Support organization and accessibility of Push & SMS operational resources
Serve as a second point of contact for routine operational questions and workflow coordination
Support clarification of requirements and timelines with partners
Help resolve day-to-day workflow issues and reduce operational friction
Escalate priority conflicts or unresolved issues to manager
Qualification
Required
Bachelor's degree or equivalent professional experience
1-3 years of experience in operations, project coordination, or digital support roles
Strong organizational and follow-up skills
Experience working with calendars, trackers, or project management tools
Comfortable documenting processes and maintaining operational artifacts
Strong written communication skills
High attention to detail and reliability
Ability to work in a fast-paced, deadline-driven environment
Comfortable following established processes and workflows
Preferred
Familiarity with Email, Push, or SMS operations
Experience using project management and collaboration tools (e.g., Smartsheets, Asana, Jira)
Experience supporting readiness or deployment processes
Comfort working cross-functionally with multiple teams
Interest in operations, workflow optimization, process improvement & project coordination
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
A 401(k)-retirement savings
Life & disability insurance
An employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase