LPL Financial · 1 day ago
Technology Support and Escalations Manager
Fort Mill, SC
Full-time
Onsite
Mid, Senior Level
$83K/yr - $139K/yrLPL Financial is a leading wealth management firm in the U.S. seeking a Technology Support and Escalations Manager to lead efforts in resolving complex client issues and provide operational support across multiple teams. The role involves collaborating with senior management on strategic problem-solving and ensuring timely resolutions of escalated client issues.
FinanceFinancial Services
Responsibilities
Leadership: Provide direction and motivation to various teams of technical support professionals, fostering a culture of collaboration and innovation
Client Focus: Ensure exceptional customer service by addressing client concerns promptly and effectively, building strong relationships, and anticipating their needs
Problem Solving: Utilize technical expertise and problem-solving skills to troubleshoot challenging client issues and implement effective solutions
Project Management: Oversee key projects and escalations, allocating resources effectively and monitoring progress to achieve timelines and desired outcomes
Continuous Improvement: Identify opportunities for process enhancements and efficiency improvements within the organization, implementing changes as appropriate
Communication: Effectively communicate project statuses, risks, and updates to stakeholders at various levels of the organization including executive leadership
Team Collaboration: Foster cross-functional cooperation among technical support staff, developers, engineers, and other departments to facilitate seamless workflows and optimal performance
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or equivalent experience
Proven track record of successfully operating within large scale technical teams
Demonstrated ability to drive outcomes and inspire high-performing teams through effective communication and motivation techniques
Excellent problem-solving abilities and attention to detail
Strong analytical and critical thinking skills
Ability to prioritize tasks and collaborate effectively
Exceptional interpersonal and customer service skills
Strong written and verbal communication skills
Preferred
Experience working in a fast-paced financial services industry preferred
Experience in enterprise environments working among cross-functional teams
Technology infrastructure experience in Financial Services Environments
Benefits
401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off
And more
Company
LPL Financial
LPL Financial provides investment solutions and tools for independent financial advisors.
Founded in 1968
5001-10000 employees
H1B Sponsorship
LPL Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (105)
2023 (122)
2022 (127)
2021 (65)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-03-31Post Ipo Equity· $1.5B
2024-06-03Post Ipo Debt· $1B
2010-11-18IPO
Leadership Team
Rich Steinmeier
Chief Executive Officer
Sid Vyas
Chief Technology Officer/EVP
Recent News
MarketScreener
2025-12-16
2025-12-12
Company data provided by crunchbase