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Energy Exemplar · 1 day ago

Lead Customer Success Manager

San Francisco, California, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$100K/yr - $120K/yr

8+ years exp

Energy Exemplar is a global company focused on empowering transformative energy decisions through innovative software solutions. The Lead Customer Success Manager will play a crucial role in enhancing the post-sale experience for strategic customers, ensuring their success and fostering long-term partnerships.

ConsultingInternetMarketingSoftware

Growth Opportunities

Responsibilities

Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers, ensuring strong engagement and satisfaction throughout the customer lifecycle

Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes that align with those goals

Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities, and deliver seamless customer experiences

Lead regular executive business reviews to showcase value delivered, align on strategic priorities, and identify new growth opportunities

Monitor and manage customer health scores, adoption metrics, and sentiment using tools like Salesforce and HubSpot

Identify and mitigate renewal risks early by driving engagement strategies, surfacing concerns, and mobilizing internal resources as needed

Drive successful, timely renewals by maintaining deep knowledge of your customers' usage, licensing, and business objectives

Keep Salesforce records and dashboards accurate and up to date, including renewal opportunities, customer health, and stakeholder mapping

Share product updates, feature releases, and best practices regularly to ensure customers are fully enabled and informed

Contribute to the continuous improvement of the Customer Success function through mentoring, process enhancements, and cross-team collaboration

Qualification

Customer Success ManagementAccount ManagementCRM ToolsEnterprise Software ExperienceCommunication SkillsPresentation SkillsProblem-Solving SkillsRelationship-Building Skills