EMCOR Services Aircond · 1 day ago
Program Manager - Operations & Maintenance (O&M)
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expEMCOR Services Aircond is the Southeast’s largest provider of commercial and industrial HVAC services. The Program Manager - Operations & Maintenance (O&M) will oversee key accounts, ensure service delivery, and manage operational processes to improve efficiency and client satisfaction.
Building MaintenanceCommercialEnergyHeating Ventilation and Air Conditioning (HVAC)Smart Building
Responsibilities
Support operational leadership across key O&M accounts, coordinating with General Managers, on-site engineers, and technicians, and ensuring service delivery aligns with contractual obligations, preventive maintenance plans, and client expectations
Maintain complete, accurate, and current documentation for all accounts, including preventive maintenance schedules, work orders, and client-specific compliance requirements
Manage and track the renewal process for all O&M contracts, ensuring timely execution and documentation
Develop, maintain, and publish trackers/dashboards to measure performance across all O&M accounts
Centralize and analyze account data to compare plan-to-actual performance and collaborate with account teams to support smart, timely business decisions
Identify performance gaps, operational risks, and cost-saving opportunities based on data insights
Host and document regular customer meetings to review performance, address concerns, and confirm customer satisfaction
Proactively communicate potential delays, risks, or changes in scope to clients and internal stakeholders
Track and follow up on customer action items, ensuring timely resolution and alignment with contract expectations
Collaborate with O&M leadership to improve documentation accuracy, reporting timeliness, and process compliance
Standardize renewal tracking, meeting cadence, and operational reporting across accounts
Act as a liaison between field teams and leadership to escalate and resolve operational challenges
Support year-over-year efficiency improvements by identifying trends, bottlenecks, and areas for standardization
Facilitate lessons learned sessions and integrate feedback into operational procedures
Contribute to long-term capacity planning and resource allocation for the O&M division
Qualification
Required
Bachelor's degree in Business, Engineering, Project Management, or related field
Minimum of 5 years of experience in project management, program management, operations management, or similar role; experience in facilities, mechanical systems, or data center operations is preferred
Proven history of managing multiple accounts/projects simultaneously with measurable outcomes
Strong skills in data analysis and KPI reporting; proficiency in Excel, Power BI, or other data visualization tools
Demonstrated ability to lead and support change management initiatives
Solid financial and business acumen (e.g., budget management, familiarity with contract terms, renewals, ROI analysis)
Experience collaborating with cross-functional teams (e.g., engineers, service teams, executives, clients) to drive results
Exceptional communication, meeting facilitation, and stakeholder management skills
Ability to influence without direct authority and foster accountability across diverse teams
Strong problem-solving skills with a proactive, solutions-oriented mindset
Preferred
Experience in continuous improvement and process optimization (e.g., exposure to Lean, Six Sigma methodologies)
Benefits
Medical, dental, and vision coverage
Health savings and flexible spending accounts
Life insurance
Disability
A 401(k) Savings Plan
College Coach
Employee assistance program
Company
EMCOR Services Aircond
Emcor Services Aircond specializes in building automation, HVAC maintenance, mechanical services and energy solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kenneth Torres
President & CEO
Company data provided by crunchbase