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State of Arizona · 1 day ago

SENIOR PROGRAM MANAGER

Phoenix, AZ

Full-time

Hybrid

Senior Level

$79K/yr - $88K/yr

The State of Arizona's Department of Economic Security is seeking a Senior Program Manager to enhance community support and access to services. This role involves high-level leadership responsibilities in managing multiple programs within the Division of Employment and Rehabilitation Services.

GovernmentOffice AdministrationPublic Relations

H1B Sponsor Likely

Responsibilities

Direct and monitor the development and sustainability of key strategic projects to improve client outcomes and access to services

Develop and maintain comprehensive resources to support the team members across all three programs

Monitor and coach direct reports in carrying out a variety of tasks, including the development of policies and procedures, budgets, fiscal analysis, service specifications, and involvement in client appeals

Develop, implement, and monitor Key Performance Indicators and metrics and standard work for each area of oversight; develop, implement, and monitor countermeasures as appropriate

Coach, teach staff regarding effective problem solving, root cause identification, process flow evaluation, and metric management

Review and analyze data outcomes from statistical data gathering; ensure protocols are followed, and outcomes identified are corroborated with established sampling techniques and supportive data related to program administration and evaluations

Prepares and delivers presentations, responds to external stakeholders and Governor Council inquiries, and coordinates with the Public Information Office as needed

Represent the Administration, division and/or the department at local, state and national meetings as requested

Represent the Administration, division or Department on various boards and advisory councils, as requested

Perform supervisory activities such as oversight and management of work product and output, preparation of staff evaluations, identification of problem areas and generation and implementation of sustainable solutions

Qualification

Program developmentStrategic planningBudget developmentRehabilitation CounselingStatistical analysisCustomer serviceWritten communicationOral communicationInterpersonal skillsTeam management

Required

Knowledge of principles, practices, and professional standards in programs and services that serve individuals with disabilities and specialty populations

Knowledge of Community organizations, social service resources, setting goals, planning and staff development

Knowledge of budget development, policies and procedures, strategic planning and personnel management

Skills in written and oral communication to convey a wide variety of information

Skills in interpersonal relationships, organization structure, and management techniques

Skills in program development, program evaluation, strategic planning, policy development, interpretation of data, and statistical analysis

Ability to give public presentations, providing clear and concise information on Arizona's programs to community, state, and national groups

Ability to effectively manage teams, motivate staff, meet performance measures, while providing excellent customer service

Ability to build and maintain working relationships with members of the community and staff

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Travel will be required for State business

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks

The license must be current, unexpired, and neither revoked nor suspended

Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training

An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance

Preferred

Master's degree from an accredited university in Rehabilitation Counseling or a closely related field

Commission on Rehabilitation Counselor Certification (CRCC) preferred

Benefits

Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

Tuition Reimbursement

Stipend Opportunities

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

Flexible schedules to create a work/life balance

Company

State of Arizona

As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.

Founded in 1912

Phoenix, Arizona, USA

10001+ employees

https://doa.az.gov

H1B Sponsorship

State of Arizona has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (3)

2022 (1)

2021 (2)

2020 (6)